Service Manager

R.D. Offutt Company; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Service Manager in Eugene to lead a team of service technicians, manage schedules, and partner with customers to deliver timely, high-quality service solutions.

This role balances people leadership with operational excellence and customer relationships. You’ll be part of an organization built on strong values, teamwork, and long-term success, with opportunities to grow within a Vermeer-focused network.

Qualifications

• Leadership experience in a service or technical environment.
• Strong communication skills, written and verbal.
• Customer service orientation and relationship-building ability.
• Comfort with computers and learning new systems.

Responsibilities

• Manage work orders: open/close, track progress, ensure smooth operations.
• Schedule and assign technicians to jobs, manage workflows and timing.
• Communicate with team and customers to ensure alignment and satisfaction.
• Lead and develop a team of service technicians.
• Provide exceptional customer service and build long-term relationships.
• Demonstrate leadership and be ready to grow into a higher role.
• Ensure clear written and spoken communication.
• Adapt to a fast-paced environment with shifting priorities.
• Possess valid work authorization to work in the U.S. without sponsorship.

Skills

Team leadership

Customer service

Communication

Tech-savvy

Schedule management

People development

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Service Manager

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• Posted on October 5, 2026

Locations

Showing 1 location

• Focal Management
• Full-Time
• Requisition #: SERVI018690

Description

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you’ll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, high‑quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you’re ready to grow your career with an organization built on strong values, teamwork, and long‑term success, join the RDO team today!

What’s In It For You:

• $70,000 - $90,000 / year
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Eugene belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Portland is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: it's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: you’re confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus, but not required—we’ll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• Connected team: Monthly team member appreciation lunches and get-togethers.
• Balanced schedule: Work-life balance is a focus area in Eugene, management takes this seriously.
• Milestone celebrations: Get recognized and appreciated for your work and personal milestones (birthdays are always celebrated)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.