Service Operations Manager

Birkey's Farm Store, Inc.; Arthur (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Birkey's Farm Store, Inc. in Illinois seeks a Service Department Manager to oversee all service operations, drive customer satisfaction, and ensure profitability. You will coordinate and develop service staff, schedule work, and manage warranty and repair processes.

The role requires strong leadership, budgeting, and cross-functional collaboration with parts and sales teams to deliver high-quality service and safe, compliant operations.

Qualifications

• Experience leading a service department and managing technicians.
• Strong budgeting and cost-control skills.
• Excellent customer service and communication abilities.

Responsibilities

• Schedule all service work and assignments for technicians.
• Advise customers of repairs and estimated costs.
• Charge out service tickets in a timely, profitable manner.
• Train service technicians and supervise performance.
• Control expenses while maintaining customer service quality.
• Prepare and monitor a sales and operating budget.
• Administer warranty claim procedures for machines sold.
• Maintain a clean and orderly shop and proper equipment placement.
• Attend company, store, and community functions as needed.
• Promote safety and ensure compliance with USDOT/OSHA/EPA/EEOC standards.
• Ensure productivity through cross-training and development.
• Coordinate with parts staff to secure necessary parts.

Skills

Leadership

Budgeting

Customer service

Scheduling

Education

High school diploma or equivalent

Job description

Birkey's Farm Store, Inc. in Illinois seeks a Service Department Manager to oversee all service operations, drive customer satisfaction, and ensure profitability. You will coordinate and develop service staff, schedule work, and manage warranty and repair processes.

The role requires strong leadership, budgeting, and cross-functional collaboration with parts and sales teams to deliver high-quality service and safe, compliant operations.