Service Operations Leader – Truck Dealership

Packer City International - Green Bay; Green Bay (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

Disability Insurance

Life Insurance

Paid time off

Job summary

Packer City/UP International is seeking a Service Department Manager to drive goals, oversee staff, and ensure top-notch customer service at our Northeastern Wisconsin dealership. You will coordinate technicians with customers and vendors, monitor shop operations, and help grow department profitability.

The role requires 3-5 years of management experience, strong leadership, and excellent communication. We offer comprehensive benefits and a collaborative work environment.

Qualifications

• 3-5 years of prior management experience.
• Superior communication and customer service skills.
• Ability to work well in a team environment and effectively manage time.
• Proven follow-up and organizational skills.

Responsibilities

• Forecast goals and objectives for the service department.
• Hire, train, and monitor the performance of all service department staff.
• Oversee day to day operations in the shop.
• Ensure customers receive prompt, courteous, and effective service.
• Serve as the liaison between technicians and customers.
• Create yearly budget and plan to ensure department profitability.

Skills

Leadership

Customer service

Communication

Time management

Teamwork

Organizational skills

Tools

Shop software

Job description

Packer City/UP International is seeking a Service Department Manager to drive goals, oversee staff, and ensure top-notch customer service at our Northeastern Wisconsin dealership. You will coordinate technicians with customers and vendors, monitor shop operations, and help grow department profitability.

The role requires 3-5 years of management experience, strong leadership, and excellent communication. We offer comprehensive benefits and a collaborative work environment.