Service Manager

Packer City International - Green Bay; Green Bay (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

Disability Insurance

Life Insurance

Paid time off

Job summary

Packer City/UP International is seeking a Service Department Manager to drive goals, oversee staff, and ensure top-notch customer service at our Northeastern Wisconsin dealership. You will coordinate technicians with customers and vendors, monitor shop operations, and help grow department profitability.

The role requires 3-5 years of management experience, strong leadership, and excellent communication. We offer comprehensive benefits and a collaborative work environment.

Qualifications

• 3-5 years of prior management experience.
• Superior communication and customer service skills.
• Ability to work well in a team environment and effectively manage time.
• Proven follow-up and organizational skills.

Responsibilities

• Forecast goals and objectives for the service department.
• Hire, train, and monitor the performance of all service department staff.
• Oversee day to day operations in the shop.
• Ensure customers receive prompt, courteous, and effective service.
• Serve as the liaison between technicians and customers.
• Create yearly budget and plan to ensure department profitability.

Skills

Leadership

Customer service

Communication

Time management

Teamwork

Organizational skills

Tools

Shop software

Job description

Who We Are

Every employee at Packer City/UP International is absolutely critical to its success and we are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the UP of Michigan. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Through teamwork, trust, and communication we empower our employees to take ownership in exceeding our customer expectations. We are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Candidates for vacancies will be assessed not only on their ability to fill the designated position, but also on their capacity for personal growth and advancement. We look forward to hearing from you

Responsibilities

• Forecast goals and objectives for the service department
• Hire, train, and monitor the performance of all service department staff
• Oversee day to day operations in the shop
• Ensure customers receive prompt, courteous, and effective service
• Serve as the liaison between technicians and customers
• Take ownership of customers experience by carrying out additional assignments , enabling the dealership top leave a positive impression with the customer
• Trouble shoot and work with shop software company.
• Communicates with Vendors
• Oversees shop tooling
• Work with Marketing to increase shop business
• Delegate work in Service Shop
• Enforce safety requirements
• Maintain a professional appearance
• Create a yearly budget and plan to ensure department profitability
• Implement department efficiencies

Qualifications

• Valid driver’s license with an acceptable driving record, CDL preferred ( or obtained within 6 months of hire)
• Ability to work well in a team environment and effectively mangetime
• Proven follow-up and organizational skills
• Ability to read, analyze and interpret written information and instructions
• Superior communication and customer service skills
• Strong managerial skills
• 3-5 years prior management experience

What We Offer

• Medical, Dental & Vision
• 401K Plan with match
• Short and Long Term Disability
• Voluntary Supplemental Life insurance (employee, spouse children)
• Paid time off and vacation
• Discounts on products

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.