Service Dept Manager | Lead Team & CX

Packer City International Trucks, Inc.; Green Bay (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K Plan with match

Short and Long Term Disability

Voluntary Supplemental Life Insurance

Paid time off and vacation

Discounts on products

Job summary

Packer City International Trucks, Inc. is seeking a Service Department Manager to forecast goals, hire and train staff, and oversee daily shop operations. You will ensure prompt, courteous service and act as the liaison between technicians and customers to improve the overall experience.

You will manage budgets, drive department profitability, and implement efficiencies in the service shop while collaborating with marketing and vendors to grow the business in the region.

Qualifications

• Valid driver’s license with acceptable driving record; CDL preferred or obtained within 6 months.
• Ability to work well in a team environment and effectively manage time.
• Proven follow-up and organizational skills.
• Ability to read, analyze and interpret written information and instructions.
• Superior communication and customer service skills.
• Strong managerial skills and 3-5 years prior management experience.

Responsibilities

• Forecast goals and objectives for the service department.
• Hire, train, and monitor the performance of all service department staff.
• Oversee day to day operations in the shop.
• Ensure customers receive prompt, courteous, and effective service.
• Serve as the liaison between technicians and customers.
• Take ownership of customers experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
• Trouble shoot and work with shop software company.
• Communicates with Vendors.
• Oversees shop tooling.
• Work with Marketing to increase shop business.
• Delegate work in Service Shop.
• Enforce safety requirements.
• Maintain a professional appearance.
• Create a yearly budget and plan to ensure department profitability.
• Implement department efficiencies.

Skills

Teamwork

Time management

Follow-up

Reading & interpretation

Communication

Customer service

Management experience

Driver's license

Job description

Packer City International Trucks, Inc. is seeking a Service Department Manager to forecast goals, hire and train staff, and oversee daily shop operations. You will ensure prompt, courteous service and act as the liaison between technicians and customers to improve the overall experience.

You will manage budgets, drive department profitability, and implement efficiencies in the service shop while collaborating with marketing and vendors to grow the business in the region.