Fleet Service Manager – Warranty & Compliance

Packer City International Trucks Inc; Green Bay (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Packer City International Trucks Inc seeks a hands-on Idealease Service Manager to lead the Service Department’s day-to-day operations, budgets, and staff development in the Green Bay area. You will drive customer satisfaction, ensure safety, and coordinate with Navistar and vendors to resolve issues promptly.

The role requires supervisory experience, knowledge of warranty processes, and strong leadership and communication skills to manage multiple priorities and maintain a high-performing shop.

Qualifications

• Experience in truck service, fleet maintenance, or a related field.
• Supervisory or management experience preferred.
• Knowledge of warranty administration and service department operations.
• Familiarity with Federal Motor Carrier Safety Regulations, CFR Part 396, preferred.
• Strong leadership, communication, customer-service, and problem-solving skills.
• Ability to manage multiple priorities and respond to time-sensitive maintenance issues.
• Strong financial awareness and monitoring expenses and productivity.
• Valid driver's license and acceptable driving record.

Responsibilities

• Oversee daily operations, staffing, productivity, and financial performance of the Idealease Service Department.
• Establish and manage Priority Service for Idealease customers.
• Ensure Idealease Best Practices, company policies, and safety procedures are followed.
• Manage warranty identification, claims processing, and recovery with Idealease, Navistar, and vendors.
• Coordinate outside repairs and over-the-road breakdowns promptly and cost-effectively.
• Maintain compliance with Federal Motor Carrier Safety Regulations, CFR Part 396.
• Build relationships with customers and resolve maintenance concerns professionally.
• Partner with vendors, Navistar representatives, sales, and other departments to support growth.
• Recruit, train, develop, and supervise department employees; promote teamwork.
• Maintain a clean, safe, efficient, customer-focused shop environment.
• Review department performance and implement corrective actions.
• Conduct new-equipment orientations and attend safety and Best Practices meetings.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Financial awareness

Supervisory experience

Warranty administration

Regulatory compliance

Driving license

Job description

Packer City International Trucks Inc seeks a hands-on Idealease Service Manager to lead the Service Department’s day-to-day operations, budgets, and staff development in the Green Bay area. You will drive customer satisfaction, ensure safety, and coordinate with Navistar and vendors to resolve issues promptly.

The role requires supervisory experience, knowledge of warranty processes, and strong leadership and communication skills to manage multiple priorities and maintain a high-performing shop.