Service Manager

Packer City International Trucks, Inc.; Green Bay (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K Plan with match

Short and Long Term Disability

Voluntary Supplemental Life Insurance

Paid time off and vacation

Discounts on products

Job summary

Packer City International Trucks, Inc. is seeking a Service Department Manager to forecast goals, hire and train staff, and oversee daily shop operations. You will ensure prompt, courteous service and act as the liaison between technicians and customers to improve the overall experience.

You will manage budgets, drive department profitability, and implement efficiencies in the service shop while collaborating with marketing and vendors to grow the business in the region.

Qualifications

• Valid driver’s license with acceptable driving record; CDL preferred or obtained within 6 months.
• Ability to work well in a team environment and effectively manage time.
• Proven follow-up and organizational skills.
• Ability to read, analyze and interpret written information and instructions.
• Superior communication and customer service skills.
• Strong managerial skills and 3-5 years prior management experience.

Responsibilities

• Forecast goals and objectives for the service department.
• Hire, train, and monitor the performance of all service department staff.
• Oversee day to day operations in the shop.
• Ensure customers receive prompt, courteous, and effective service.
• Serve as the liaison between technicians and customers.
• Take ownership of customers experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
• Trouble shoot and work with shop software company.
• Communicates with Vendors.
• Oversees shop tooling.
• Work with Marketing to increase shop business.
• Delegate work in Service Shop.
• Enforce safety requirements.
• Maintain a professional appearance.
• Create a yearly budget and plan to ensure department profitability.
• Implement department efficiencies.

Skills

Teamwork

Time management

Follow-up

Reading & interpretation

Communication

Customer service

Management experience

Driver's license

Job description

Who We Are

Every employee at Packer City/UP International is absolutely critical to its success and we are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the UP of Michigan. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Through teamwork, trust, and communication we empower our employees to take ownership in exceeding our customer expectations. We are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Candidates for vacancies will be assessed not only on their ability to fill the designated position, but also on their capacity for personal growth and advancement. We look forward to hearing from you

Responsibilities

• Forecast goals and objectives for the service department
• Hire, train, and monitor the performance of all service department staff
• Oversee day to day operations in the shop
• Ensure customers receive prompt, courteous, and effective service
• Serve as the liaison between technicians and customers
• Take ownership of customers experience by carrying out additional assignments , enabling the dealership top leave a positive impression with the customer
• Trouble shoot and work with shop software company.
• Communicates with Vendors
• Oversees shop tooling
• Work with Marketing to increase shop business
• Delegate work in Service Shop
• Enforce safety requirements
• Maintain a professional appearance
• Create a yearly budget and plan to ensure department profitability
• Implement department efficiencies

Qualifications

• Valid driver’s license with an acceptable driving record, CDL preferred ( or obtained within 6 months of hire)
• Ability to work well in a team environment and effectively mangetime
• Proven follow-up and organizational skills
• Ability to read, analyze and interpret written information and instructions
• Superior communication and customer service skills
• Strong managerial skills
• 3-5 years prior management experience

What We Offer

• Medical, Dental & Vision
• 401K Plan with match
• Short and Long Term Disability
• Voluntary Supplemental Life insurance (employee, spouse children)
• Paid time off and vacation
• Discounts on products

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.