Commercial Dock & Door Service Technician

Miner, LTD; Huntersville (NC); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay and incentives

Uniform and boot allowance

Training and growth opportunities

Company truck for work travel

Competitive PTO and paid holidays

Full benefits from day one (medical, 牙

401k and more

Job summary

Miner Ltd, a nationwide service and equipment solutions provider, is seeking a Service Professional to join our Dock & Door team. You will travel to customer sites, troubleshoot complex issues, install and repair equipment, and maintain safety and OSHA compliance on every job.

You will work across schools, hospitals, warehouses and more, with opportunities to grow through four levels of service professionals from Apprentice to Expert.

Qualifications

• 2–4 years of relevant field experience.
• Ability to repair doors, loading docks, and dock-leveler equipment.
• Willingness to learn welding, steel fabrication, and electrical work.
• Strong communication, problem solving and analytical skills.
• Clean driving record and a valid Driver's License.

Responsibilities

• Hands-on customer care; troubleshoot, service, inspect, install and repair industrial equipment.
• Maintain paperwork on paper and digitally; manage work orders.
• Operate a company vehicle to visit various customer sites.
• Uphold safety standards and OSHA compliance on every job.

Skills

Relevant experience

Troubleshooting

Customer service

Communication

Independent work

Driving license

Education

Technical school training

Job description

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

Our Dock & Door Technicians a.k.a. "Service Professionals" are the core of our preventative and emergency response services for our customers. You may call them a "technician", but the role is more than using tools to fix broken items. Service Professionals are on the road, troubleshooting complex issues in places like commercial buildings, aircraft hangers, schools, fire/police departments, and much more. A Service Professional might spend an hour fixing a broken door for a hospital garage and an hour later they could be heading to a large warehouse to fix loading dock equipment. This role has unique access to see the inner workings of some of the largest operations in North America, and that’s just before lunchtime. Our people make us great and for us, that starts with finding the right person to fill our open positions. Anyone interested in this role should be able to answer yes to these questions:

1. Do I enjoy variety and complexity?

2. Does the idea of autonomy and independence excite me?

3. Can I have fun, while keeping it safe and efficient?

4. Am I looking for a career family and not just a job?

5. Would my friends and family describe me as a "tinkerer"?

Room for Growth

The exciting news about being a Service Professional is that you can start where your current skills best align with the level of work. Miner offers four levels of Service Professionals so that you can gain, advance, or refine your dock and door abilities.

• Apprentice Level (Level I) - best for candidates who have a passion for learning and a willingness to train. Experience working in any related field is a plus, but most importantly an understanding of mechanics and the ability to fix a variety of products is needed.
• Service Professional Level (Level II) - this is the sweet spot for anyone who has at least a year of experience in a related field and knowledge of the basic concepts of electrical and hydraulic troubleshooting. Service professionals are well attuned to customers and can communicate effectively while in the field.
• Senior Level (Level III) - possesses experience in basic repairs in the AED, Highspeed, or gate fields with a proficient understanding of hydraulic and electrical troubleshooting. Candidates will typically have 4 years of experience in this field.
• Expert Level (Level IV) - are the masters of their craft, skilled in electrical and hydraulic troubleshooting with a mechanical mindset, leadership skills and extensive knowledge in dock leveler and door repairs. Candidates will possess at least 8 years of experience.

What You’ll Do

Service Professionals are responsible for hands-on customer care. They troubleshoot, service, inspect, install, and repair industrial equipment of all shapes and sizes. There is paperwork involved (what job doesn’t have it), as a Service Professional there is expectation that work orders be maintained on paper and digitally. The role operates a vehicle regularly to visit different customer sites and plays a major part in maintaining safety and OSHA compliance for the Company.

Requirements

What We Look For

Qualified candidates answered "Yes" to all of our questions AND will have in their toolbox, the following skills:

• 2-4 years of relevant experience…we care more about how you execute, the quality of your work product, and if you can make an impact to Miner customers.
• Ability to repair industrial facilities, including doors, loading docks, and dock-leveler's.
• Ability or a desire to learn welding, steel fabrication, and electrical. If you have Hydraulic and Pneumatics experience, awesome, call it out on your submission so we know where to find you!
• Ability to take direction and work independently while on the road for hours each day.
• Strong communication, problem solving, and analytical skills. The ability to think through complex situations critically is a must.
• Technical school training and OEM certifications are desired but not required.
• Ability to work a flexible schedule, with nights, weekends, and Holidays. Overtime opportunities are available, so a willingness to work is what we need.
• A clean driving record and a valid Driver's License for the state of employment is required.

What's In It For You

We thought you'd never ask.

Link to benefits overview: Benefits

• Competitive pay, including incentives
• Uniform and boot allowance
• Training and the opportunity for growth
• Company issued truck for work travel
• Autonomy and independence
• Competitive PTO and Paid Holidays
• Full benefits package starting day one - includes medical, dental, vision, 401k, and much more

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Salary Range

The pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.