Service Operations Leader in Training

CarMax Inc.; Baton Rouge (LA); On-site; USD 49,000 - 86,000; Full time

Benefits offered by this job

Bonus potential

Equity granted

Job summary

CarMax in Baton Rouge, LA, is launching a six-week Front-Line Manager in Training program in its Service Operations division. The program develops leadership, operations knowledge, and team management to prepare you for roles such as Flow Manager or Service Manager.

Upon completion, you transition into a leadership position while gaining hands-on experience in inventory, repair processes, and cross-functional collaboration. A customer-first mindset and strong communication are essential.

Qualifications

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong skills in data interpretation and record accuracy for process compliance.
• Proven ability to multi-task and prioritize in a fast-paced environment.
• Excellent communication skills, both verbal and written, for interactions with associates and customers.
• Proficiency in common and proprietary software systems.

Responsibilities

• Demonstrate comprehension of training content throughout the program.
• Support execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
• Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Team leadership

Data interpretation

Prioritization

Communication

Software proficiency

Tools

Proprietary software systems

Job description

CarMax in Baton Rouge, LA, is launching a six-week Front-Line Manager in Training program in its Service Operations division. The program develops leadership, operations knowledge, and team management to prepare you for roles such as Flow Manager or Service Manager.

Upon completion, you transition into a leadership position while gaining hands-on experience in inventory, repair processes, and cross-functional collaboration. A customer-first mindset and strong communication are essential.