Service Operations Leader — Heavy-Duty Bus Shop

Transport LLC; Litchfield (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

PTO: 3 weeks / 120 hours in first year

9 paid holidays

Disability & life insurance

Company-sponsored lunches & events

Job summary

Midwest Bus Sales Inc. in Litchfield, IL, is hiring a Service Operations Manager to lead the service department and drive performance. You will oversee day-to-day shop operations, support technicians, ensure on-time repairs, and deliver exceptional customer service.

This exempt, full-time role offers a Monday–Friday schedule with occasional evenings and weekends. The position carries a salary of $70,000–$75,000 per year plus comprehensive benefits and growth opportunities within a leading Thomas

Qualifications

• 5+ years of service supervisory experience, including repair estimating; dealership experience preferred.
• 7+ years of heavy-duty truck, equipment, and/or body shop technician experience.
• High school diploma or equivalent; business degree preferred.
• Valid driver's license and driving record meeting company requirements.
• Ability to lead technicians, manage shop workflow, and meet department targets.
• Strong customer service, communication, problem-solving, organization, and time-management skills.
• Comfort with service reporting, repair documentation, and basic computer systems.
• Ability to work in an active service shop and visit customer locations as needed.

Responsibilities

• Lead, hire, train, motivate, and evaluate service department staff; supervise six or more team members.
• Plan technician workloads, repair schedules, productivity, and vehicle completion timelines.
• Review time records and reports; provide weekly performance updates.
• Meet customers, prepare repair estimates, develop service relationships, and address concerns.
• Coordinate with parts, office, sales, and management to keep repairs on track.
• Oversee documentation, warranty claims, and final billing.
• Ensure safety and maintain a clean, organized shop environment.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Time management

Team motivation

Education

High school diploma or equivalent

Business degree preferred

Job description

Midwest Bus Sales Inc. in Litchfield, IL, is hiring a Service Operations Manager to lead the service department and drive performance. You will oversee day-to-day shop operations, support technicians, ensure on-time repairs, and deliver exceptional customer service.

This exempt, full-time role offers a Monday–Friday schedule with occasional evenings and weekends. The position carries a salary of $70,000–$75,000 per year plus comprehensive benefits and growth opportunities within a leading Thomas