Service Operations Leader | Manage a High-Performance Shop

Beacon Mobility; Litchfield (MN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

3 weeks PTO in first year

9 paid holidays annually

Disability and life insurance

Company-sponsored lunches and events

Job summary

Midwest Bus Sales Inc. is seeking an Operations Manager to lead the service department in a busy shop environment in Litchfield, IL. You will supervise technicians, plan workloads, and ensure repairs are completed on time while maintaining high quality and customer satisfaction.

The role oversees daily operations, reporting, budgeting, and collaboration with parts, sales, and management to meet department targets. A strong background in heavy-duty vehicle service is required.

Qualifications

• At least 5 years of service supervisory experience, including repair estimating.
• At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience.
• Valid driver’s license and driving record that meets company requirements.
• High school diploma or equivalent; business degree preferred.

Responsibilities

• Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members.
• Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines.
• Review technician time records, efficiency reports, and service performance; provide weekly reporting.
• Set department goals, monitor expenses and profitability, and identify opportunities to grow service business.
• Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly.
• Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track.
• Oversee repair documentation, warranty claim processing, work-order closure, and final billing.
• Inspect completed work for quality, reduce repeat repairs, and maintain service standards.
• Maintain service tools, vehicles, and a clean, organized, safe shop environment.
• Ensure compliance with OSHA, EPA, and other safety requirements; report accidents promptly

Skills

Customer service

Communication

Problem solving

Organization

Time management

Leadership

Education

High school diploma or equivalent

Business degree preferred

Job description

Midwest Bus Sales Inc. is seeking an Operations Manager to lead the service department in a busy shop environment in Litchfield, IL. You will supervise technicians, plan workloads, and ensure repairs are completed on time while maintaining high quality and customer satisfaction.

The role oversees daily operations, reporting, budgeting, and collaboration with parts, sales, and management to meet department targets. A strong background in heavy-duty vehicle service is required.