Service Operations Manager

Transport LLC; Litchfield (CT); Presencial; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision insurance

401(k) with company match

PTO: 3 weeks / 120 hours in first year

9 paid holidays

Disability & life insurance

Company-sponsored lunches & events

Descripción de la vacante

Midwest Bus Sales Inc. in Litchfield, IL, is hiring a Service Operations Manager to lead the service department and drive performance. You will oversee day-to-day shop operations, support technicians, ensure on-time repairs, and deliver exceptional customer service.

This exempt, full-time role offers a Monday–Friday schedule with occasional evenings and weekends. The position carries a salary of $70,000–$75,000 per year plus comprehensive benefits and growth opportunities within a leading Thomas

Formación

• 5+ years of service supervisory experience, including repair estimating; dealership experience preferred.
• 7+ years of heavy-duty truck, equipment, and/or body shop technician experience.
• High school diploma or equivalent; business degree preferred.
• Valid driver's license and driving record meeting company requirements.
• Ability to lead technicians, manage shop workflow, and meet department targets.
• Strong customer service, communication, problem-solving, organization, and time-management skills.
• Comfort with service reporting, repair documentation, and basic computer systems.
• Ability to work in an active service shop and visit customer locations as needed.

Responsabilidades

• Lead, hire, train, motivate, and evaluate service department staff; supervise six or more team members.
• Plan technician workloads, repair schedules, productivity, and vehicle completion timelines.
• Review time records and reports; provide weekly performance updates.
• Meet customers, prepare repair estimates, develop service relationships, and address concerns.
• Coordinate with parts, office, sales, and management to keep repairs on track.
• Oversee documentation, warranty claims, and final billing.
• Ensure safety and maintain a clean, organized shop environment.

Conocimientos

Leadership

Customer service

Communication

Problem solving

Organization

Time management

Team motivation

Educación

High school diploma or equivalent

Business degree preferred

Descripción del empleo

Midwest Bus Sales Inc

Location: Litchfield, IL

Pay: $70,000-$75,000 annually

Schedule: Monday-Friday, 7:30 AM-5:30 PM; occasional evenings and weekends

Job Type: Full-Time, Exempt

Midwest Bus Sales is hiring a Service Operations Manager to lead our service department in Litchfield, Illinois.

As the largest Thomas Built Bus dealer in the United States, Midwest Bus Sales supports customers through bus sales, parts, and service. This leadership role combines shop operations, technician management, customer relationships, and service department performance.

Why Leaders Join Midwest Bus Sales

• $70,000-$75,000 annual salary
• Monday-Friday schedule, with occasional evenings and weekends
• Opportunity to lead service operations and develop a skilled shop team
• Work with service, parts, sales, and dealership leadership
• Career growth in an established commercial vehicle dealership network

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) with company match
• 3 weeks / 120 hours of PTO in your first year
• 9 paid holidays annually
• Disability and life insurance
• Company-sponsored lunches and events

The Job

You'll oversee day-to-day service department operations, keeping repair work on schedule, supporting technicians, improving shop productivity, and delivering quality service that builds lasting customer relationships. You'll also be accountable for service department goals, costs, and profitability.

What You'll Do

• Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members
• Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines
• Review technician time records, efficiency reports, and service performance; provide weekly reporting
• Set department goals, monitor expenses and profitability, and identify opportunities to grow service business
• Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly
• Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track
• Oversee repair documentation, warranty claim processing, work-order closure, and final billing
• Inspect completed work for quality, reduce repeat repairs, and maintain service standards
• Maintain service tools, vehicles, and a clean, organized, safe shop environment
• Ensure compliance with applicable OSHA, EPA, and other safety and regulatory requirements; report accidents promptly

What We're Looking For

• At least 5 years of service supervisory experience, including repair estimating; dealership experience preferred
• At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience
• High school diploma or equivalent; business degree preferred
• Valid driver's license and driving record that meets company requirements
• Ability to lead and motivate technicians, manage shop workflow, and meet department targets
• Strong customer service, communication, problem-solving, organization, and time-management skills
• Comfort with service reporting, repair documentation, and basic computer systems
• Ability to work in an active service shop and visit customer locations as needed

Build Your Career with Midwest Bus Sales

Since 1979, Midwest Bus Sales has provided bus sales, parts, and service support to customers across its markets. Midwest Bus Sales is the largest Thomas Built Bus dealer in the United States, with a network of locations supporting customers throughout the region.

At Midwest Bus Sales, our values guide how we work every day:

We Care. We Do the Right Thing. We Collaborate. We Have Fun.

Ready to Get Started?

If you have a strong heavy-duty service background and enjoy leading people, improving shop performance, and building customer relationships, we want to hear from you.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business