Service Operations Leader for Growth & Excellence

P & K Midwest; Keystone (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

401k with company match

Paid Time Off

Job summary

P& K Midwest in Keystone, IA seeks a Service Manager to lead the Service Department, optimize processes, and ensure safety. You will drive service sales growth, manage personnel, and coordinate with HR to recruit and develop talent.

The role requires strong leadership, financial acumen, and excellent communication. You will work closely with the Store Manager to align goals and execute marketing initiatives to address workload seasonality.

Qualifications

• 2+ years’ experience in managing a department.
• Understanding of financial principles relative to department operations.
• Ability to analyze and interpret internal reports.
• Ability to use standard desktop load applications and internet functions.
• Familiar with John Deere and competitive products.
• Ability to communicate effectively, both verbal and written, in one-on-one and group settings.
• Must have good leadership skills.
• Ability to work well with other people.
• Must be well organized and accurate.

Responsibilities

• Provide service operation leadership to maximize ROI by optimizing Service Department processes and safety procedures.
• Lead by sharing best practices to improve the Service Department.
• Oversee accuracy and timely processing of work orders by administrative staff.
• Collaborate with Human Resources to recruit, hire, develop and retain key talent.
• Ensure safety of the service department in line with company safety policies; conduct safety training and implement corrective actions.
• Develop training paths for service personnel with Store Manager to minimize disruption.
• Set service personnel goals, provide feedback, reward performance, and address issues aligned with strategic direction.
• Engage team to participate in customer seminars, field days, and related events.
• Collaborate with Store Manager and team to create a perpetual marketing plan growing service sales.

Skills

Leadership

Financial acumen

Analytical skills

Tech literacy

Industry knowledge

Communication

Teamwork

Detail oriented

Education

High School Diploma

Bachelor’s degree preferred

Job description

P& K Midwest in Keystone, IA seeks a Service Manager to lead the Service Department, optimize processes, and ensure safety. You will drive service sales growth, manage personnel, and coordinate with HR to recruit and develop talent.

The role requires strong leadership, financial acumen, and excellent communication. You will work closely with the Store Manager to align goals and execute marketing initiatives to address workload seasonality.