Customer Service Leader — Growth & Satisfaction

Keystone Distinction Group; Waterloo, Northern (IA, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Keystone Distinction Group in Waterloo, Iowa, seeks aCustomer Service Manager to lead the Customer Service department, grow load count, and deliver the highest level of customer service aligned with company goals and profit objectives.

You will mentor the CSR team, coordinate handoffs from sales to service, collaborate with Operations to ensure load coverage, analyze data for improvements, and maintain strong customer relationships with a proactive, results‑driven approach.

Qualifications

• Bachelor's degree or equivalent preferred but not required.
• 1–3 years supervising a customer service department.
• Excellent customer service and communication skills.

Responsibilities

• Lead the CSR team to grow load volume and ensure 100% communication with stakeholders.
• Coordinate transition of new business from sales to customer service and ensure smooth handoffs.
• Drive service quality and customer satisfaction by resolving issues and elevating delays when needed.
• Mentor and develop CSR staff to meet performance targets and company values.

Skills

Customer service

Sales and negotiation

Time management

Organizational skills

Verbal communication

Education

Four-year college degree or equivalent

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Keystone Distinction Group in Waterloo, Iowa, seeks aCustomer Service Manager to lead the Customer Service department, grow load count, and deliver the highest level of customer service aligned with company goals and profit objectives.

You will mentor the CSR team, coordinate handoffs from sales to service, collaborate with Operations to ensure load coverage, analyze data for improvements, and maintain strong customer relationships with a proactive, results‑driven approach.