Keystone, IA - Service Manager

P & K Midwest; Keystone (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

401k with company match

Paid Time Off

Job summary

P& K Midwest in Keystone, IA seeks a Service Manager to lead the Service Department, optimize processes, and ensure safety. You will drive service sales growth, manage personnel, and coordinate with HR to recruit and develop talent.

The role requires strong leadership, financial acumen, and excellent communication. You will work closely with the Store Manager to align goals and execute marketing initiatives to address workload seasonality.

Qualifications

• 2+ years’ experience in managing a department.
• Understanding of financial principles relative to department operations.
• Ability to analyze and interpret internal reports.
• Ability to use standard desktop load applications and internet functions.
• Familiar with John Deere and competitive products.
• Ability to communicate effectively, both verbal and written, in one-on-one and group settings.
• Must have good leadership skills.
• Ability to work well with other people.
• Must be well organized and accurate.

Responsibilities

• Provide service operation leadership to maximize ROI by optimizing Service Department processes and safety procedures.
• Lead by sharing best practices to improve the Service Department.
• Oversee accuracy and timely processing of work orders by administrative staff.
• Collaborate with Human Resources to recruit, hire, develop and retain key talent.
• Ensure safety of the service department in line with company safety policies; conduct safety training and implement corrective actions.
• Develop training paths for service personnel with Store Manager to minimize disruption.
• Set service personnel goals, provide feedback, reward performance, and address issues aligned with strategic direction.
• Engage team to participate in customer seminars, field days, and related events.
• Collaborate with Store Manager and team to create a perpetual marketing plan growing service sales.

Skills

Leadership

Financial acumen

Analytical skills

Tech literacy

Industry knowledge

Communication

Teamwork

Detail oriented

Education

High School Diploma

Bachelor’s degree preferred

Job description

Job Details

Job Location: Keystone, IA - Keystone, IA 52249

Position Type: Full Time

Job Category: Management

Keystone, IA - Service Manager*

Job Function

Provide service operation leadership to maximize return on investment through optimizing Service Department processes and safety procedures to ensure internal and external customer satisfaction, grow profitable service labor sales, manage controllable expenses, attract and retain outstanding talent while effectively engaging department personnel.

Essential Responsibilities

• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Leads by sharing best practices that fosters improvement of the Service Department.
• Timely review of work order accuracy to be processed by administrative staff ensuring maximum return on investment.
• Work with Human Resources to recruit, hire, develop and retain key talent.
• Responsible for the safety of the service department in alignment with company safety policies. Conducts safety training, reviews safety related incidents and implements corrective actions agreed upon by Store Manager.
• Develop service personnel training paths in conjunction with Store Manager by evaluating abilities and scheduling the appropriate classes or learning modules to minimize disruption of department work flow.
• Communicates and holds service personnel for the location responsible to understand policies, procedures, and service goals.
• Establishes service personnel goals, provides feedback, rewards performance, and addresses performance issues in alignment with strategic service department direction provided by Store Manager.
• Engages team to participate and promote customer seminars, field days and related events.
• Works with Store Manager and other team members to create and implement a perpetual marketing plan that grows service sales and addresses seasonality of work load.

Additional Responsibilities

• Other responsibilities as assigned by supervisor.

Pay & Benefits

• Competitive Pay plus structured bonus plan
• Health, Dental, Vision and Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
• ZERO cost health insurance for employee only coverage
• Company Paid Life Insurance
• 401k -- 4% Company Match after 1 year...employee may start contributions first of the month after hire date
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
• Safety Gear Allowances
• Ongoing product and service training
• A collaborative, supportive store culture that actually feels like a team

Qualifications

• 2 or more years’ experience in managing a department.
• Understanding of financial principles relative to department operations.
• Ability to analyze and interpret internal reports.
• Ability to use standard desktop load applications and internet functions.
• Familiar with John Deere and competitive products.
• Ability to effectively communicate, both verbal and written, one-on-one and within a group.
• Must have good leadership skills.
• Ability to work well with other people.
• Must be well organized and accurate.

Education

• High School Diploma or equivalent.
• Bachelor’s degree in business or related field preferred.

Physical Requirements

• Must have good hearing and sight – well enough for safety purposes.
• Must be able to sit and/or stand for extended periods.

Working Conditions

Normal office setting with occasional exposure to environments including fluctuations in temperature and humidity, dusty, dirty, wet, etc.

Hazards

• Exhaust fumes from equipment in enclosed areas.
• Noise level from equipment can be high.
• Exposure to agricultural chemicals which may require the use of safety/protective equipment.

Job Specific Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.