Service Operations Leader — Field & Customer Focus

Pacific Power Group; San Leandro (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account (HSA)

Company‑matched 401(k)

Job summary

MSHS Pacific Power Group is seeking a Service Manager in San Leandro, CA to lead service operations, customer support programs, and field service activities. The role ensures efficient, compliant service delivery and alignment with business goals.

The ideal candidate will have 5+ years in service management or field service leadership, with strong customer service, scheduling, and cross‑functional collaboration skills. Travel up to 25% is required.

Qualifications

• Bachelor’s degree in a related field preferred; equivalent professional experience may be considered.
• 5+ years of Service Management or Field Service Leadership experience.
• Proven experience leading service operations and field service teams in a technical or industrial environment.
• Direct Technician & Field Operations Management experience, including scheduling and resource allocation.
• Customer & Operational Issue Resolution experience; ability to own escalations through resolution.

Responsibilities

• Lead and coordinate service activities to ensure work is scheduled, executed, documented, and completed efficiently and accurately.
• Maintain and oversee service documentation, including work orders, reports, maintenance records, and customer documentation.
• Ensure service information is maintained in service management systems, CRM platforms, and internal databases.
• Track service schedules, contract obligations, reporting deadlines, and cross-functional commitments.
• Prepare and distribute service updates, performance summaries, meeting notes, and customer communications.

Skills

Service management

Field service leadership

Customer escalation

Cross-functional collaboration

Scheduling

Team leadership

Education

Bachelor's degree

Tools

Service management systems

CRM & analytics

Job description

MSHS Pacific Power Group is seeking a Service Manager in San Leandro, CA to lead service operations, customer support programs, and field service activities. The role ensures efficient, compliant service delivery and alignment with business goals.

The ideal candidate will have 5+ years in service management or field service leadership, with strong customer service, scheduling, and cross‑functional collaboration skills. Travel up to 25% is required.