Service Operations Leader - Administrative Manager

Roby's Propane Gas; Brockton (MA); On-site; USD 73,000 - 110,000; Full time

Job summary

Niccoli Energy in Brockton, MA seeks an Administrative Service Manager to oversee the Service Department's administrative functions, ensuring efficient operations and strong customer experience.

This leadership role coordinates dispatching, inventory, billing, payroll, and admin support, partnering with field staff to drive service quality and business results. You will lead a team, mentor staff, and uphold safety and compliance standards.

Qualifications

• High school diploma or equivalent.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and planning skills.
• Demonstrated commitment to exceptional customer service.
• Proficiency with computer systems and business applications.
• Strong analytical and problem-solving abilities.
• Ability to prioritize work, adapt quickly, and make sound decisions in a fast-paced environment.

Responsibilities

• Lead and develop the Service Department administrative staff, providing coaching and growth opportunities.
• Oversee dispatching and scheduling of service technicians for installations, maintenance, and emergency calls.
• Ensure accurate service billing, monitor inventory, purchasing, and pricing.
• Generate reports on productivity, variances, and financial performance.
• Maintain controls for billing, payroll, and inventory management.
• Support customer satisfaction by coordinating installations and communicating with sales and service teams.
• Promote safety and ensure compliance with policies and procedures.

Skills

Leadership

Communication

Organizational skills

Customer service

Analytical thinking

Computer skills

Education

High school diploma or equivalent

Tools

Computer systems

Business applications

Job description

Niccoli Energy in Brockton, MA seeks an Administrative Service Manager to oversee the Service Department's administrative functions, ensuring efficient operations and strong customer experience.

This leadership role coordinates dispatching, inventory, billing, payroll, and admin support, partnering with field staff to drive service quality and business results. You will lead a team, mentor staff, and uphold safety and compliance standards.