Service Manager: Lead Tech Team & Operations Excellence

Niccoli Energy; Brockton (MA); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Collaborative environment

Growth opportunities

Competitive compensation

Leadership responsibilities

Direct impact on customer satisfaction

Job summary

Niccoli Energy is seeking a Service Manager in Brockton, MA to lead the Service Department, oversee daily operations, and develop technicians. This leadership role focuses on safety, customer satisfaction, and continuous improvement.

You will supervise dispatch, productivity, inventory, billing, payroll administration, and technician development while delivering exceptional service and maintaining profitability.

Qualifications

• Must have leadership experience managing service teams.
• Strong communication and interpersonal skills.
• Proven planning, scheduling, and organizational abilities.
• Analytical mindset with problem-solving focus.
• Commitment to safety and compliance in operations.

Responsibilities

• Lead and develop the Service Team.
• Drive operational performance and productivity.
• Manage inventory and resources for parts and equipment.
• Champion safety initiatives and compliance in the service dept.

Skills

Leadership

Communication

Planning & scheduling

Organizational skills

Analytical thinking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Niccoli Energy is seeking a Service Manager in Brockton, MA to lead the Service Department, oversee daily operations, and develop technicians. This leadership role focuses on safety, customer satisfaction, and continuous improvement.

You will supervise dispatch, productivity, inventory, billing, payroll administration, and technician development while delivering exceptional service and maintaining profitability.