Service Operations Manager - Admin, Dispatch & Excellence

Niccoli Energy; Brockton (MA); On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Leadership responsibilities

Job summary

Niccoli Energy in Brockton, MA is seeking an Administrative Service Manager to lead the Service Department’s administrative operations and ensure an excellent customer experience. This on-site role focuses on dispatch, inventory, billing, payroll, and admin support while partnering with field personnel to drive success.

The ideal candidate will have strong leadership, organizational, and communication skills, with a focus on process improvement and team development in a fast-paced energy

Qualifications

• High school diploma or equivalent.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and planning skills.
• Demonstrated commitment to exceptional customer service.
• Proficiency with computer systems and business applications.
• Strong analytical and problem-solving abilities.
• Ability to prioritize work in a fast-paced environment.

Responsibilities

• Lead and develop Service Department administrative staff.
• Oversee dispatching and scheduling of service technicians.
• Manage billing, payroll, and inventory processes.
• Generate departmental reports and monitor performance metrics.
• Ensure compliance with company policies and safety procedures.
• Support cross-functional collaboration with sales and field teams.
• Resolve customer concerns related to scheduling and billing.

Skills

Team leadership

Communication

Organizational skills

Customer service orientation

Computer literacy

Analytical thinking

Decision making

Education

High school diploma or equivalent

Job description

Niccoli Energy in Brockton, MA is seeking an Administrative Service Manager to lead the Service Department’s administrative operations and ensure an excellent customer experience. This on-site role focuses on dispatch, inventory, billing, payroll, and admin support while partnering with field personnel to drive success.

The ideal candidate will have strong leadership, organizational, and communication skills, with a focus on process improvement and team development in a fast-paced energy