Service Operations Leader

Candeo; Johnston (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Candeo, a nonprofit serving adults with disabilities in Johnston, IA, seeks a Daily Service Administrator to oversee administrative operations and support Daily Services Managers. The role includes timecard oversight, expense approvals, incident review, and quality monitoring of client services.

Under the COO's supervision, you will lead with a focus on mission-driven service delivery, staff development, and cross-team coordination to ensure high-quality supports for clients across the service

Qualifications

• BA in Human Services or related field with supervisory experience requirements.
• Strong interpersonal communication to serve families, providers, managers, and staff.
• Ability to lead others, solve problems, and negotiate conflicts.
• Must pass background checks (criminal, motor vehicle, abuse registries).

Responsibilities

• Oversee timecard processing for managers and DSPs, verify hours.
• Approve mileage and expenses for managers.
• Review incident reports and client life plans for quality.
• Monitor client services through life plans and progress notes.
• Lead weekly meetings with managers and attend Operations meetings.
• Conduct 90-day and annual performance reviews.
• Train and develop Daily Service Managers, using Frontline Supervisor Training.
• Mentor new Daily Service Managers and support onboarding.
• Assist in hiring Daily Service Managers and team leaders.
• Act as Director of Community Services in absence as assigned.
• Foster professional relationships across managers and staff.
• Lead weekly supervisor discussions covering performance, schedules, billing, and reports.

Skills

Interpersonal skills

Leadership

Organizational skills

Microsoft Office

Travel

Education

BA in Human Services

Tools

Microsoft Office Suite

Job description

Candeo, a nonprofit serving adults with disabilities in Johnston, IA, seeks a Daily Service Administrator to oversee administrative operations and support Daily Services Managers. The role includes timecard oversight, expense approvals, incident review, and quality monitoring of client services.

Under the COO's supervision, you will lead with a focus on mission-driven service delivery, staff development, and cross-team coordination to ensure high-quality supports for clients across the service