Daily Service Administrator

Candeo; Johnston (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Candeo, a nonprofit serving adults with disabilities in Johnston, IA, seeks a Daily Service Administrator to oversee administrative operations and support Daily Services Managers. The role includes timecard oversight, expense approvals, incident review, and quality monitoring of client services.

Under the COO's supervision, you will lead with a focus on mission-driven service delivery, staff development, and cross-team coordination to ensure high-quality supports for clients across the service

Qualifications

• BA in Human Services or related field with supervisory experience requirements.
• Strong interpersonal communication to serve families, providers, managers, and staff.
• Ability to lead others, solve problems, and negotiate conflicts.
• Must pass background checks (criminal, motor vehicle, abuse registries).

Responsibilities

• Oversee timecard processing for managers and DSPs, verify hours.
• Approve mileage and expenses for managers.
• Review incident reports and client life plans for quality.
• Monitor client services through life plans and progress notes.
• Lead weekly meetings with managers and attend Operations meetings.
• Conduct 90-day and annual performance reviews.
• Train and develop Daily Service Managers, using Frontline Supervisor Training.
• Mentor new Daily Service Managers and support onboarding.
• Assist in hiring Daily Service Managers and team leaders.
• Act as Director of Community Services in absence as assigned.
• Foster professional relationships across managers and staff.
• Lead weekly supervisor discussions covering performance, schedules, billing, and reports.

Skills

Interpersonal skills

Leadership

Organizational skills

Microsoft Office

Travel

Education

BA in Human Services

Tools

Microsoft Office Suite

Job description

Description

About Candeo:

Candeo is a nonprofit organization that serves adults with disabilities across Polk County. With over 30 years of experience in serving the community, we provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.

Position Purpose, Authority, and Accountability

Under the supervision of the COO, the Daily Service Administrator is responsible for administrative responsibilities to support the Daily Services Managers under their supervision. Responsibilities include the functions of supervision, operations, administration, and general functions to ensure the organization is achieving its mission, vision, and values. Administrative responsibilities include oversight of timecards, PTO requests, and personal leave of absence requests. Position functions independently within the constraints of organizational policy and procedure. Direction and guidance are available from the Director of Community Services. The Daily Service Administrator will ensure the program operates with the highest possible quality and meets the needs of the clients in accordance with the philosophy of the organization.

Daily Service Administrator Functions:

1. Responsible for timecard processing of managers and direct support professionals, including verifying hours worked
2. Responsible for approving mileage and expense for managers
3. Responsible for review of critical incident reports
4. Responsible for monitoring quality client services by reviewing samples of Client Life Plans, Behavior Support Plans and progress notes.
5. Responsible for holding weekly team meetings with managers and attending regular Operations meetings individually with the COO as well as with the entire operations team.
6. Responsible for monitoring completion and content of 90-day and annual performance reviews to ensure timely and appropriate reviews.
7. Responsible for the training and development of new and existing Daily Service Managers, specifically utilizing Frontline Supervisor Training.
8. Mentoring new and existing Daily Service Managers, including the assignment of mentors and the completion of the New Manager Training Handbook
9. Responsible for assisting Daily Service Managers in hiring team leaders
10. Responsible for hiring for the Daily Service Manager team
11. Responsible for acting as the Director of Community Services in their absence, as assigned
12. Responsible for gaining and maintaining professional and supportive relationships with managers focused on the development of Daily Service Managers/Site Managers
13. Responsible for completing weekly supervision with Managers reviewing:
    • What has gone well
    • The systems of permanent schedules, billing, DSP notes, and relationships with DSPs/TLs
    • The Numbers: Budget/Financials/Billing, outcomes, and relevant employee reports (i.e. Overtime, Status Monitoring etc.)
    • Challenges for the manager including how they need support from the Administrator
    • Manager learning
    • Manager self-care

Candeo Mission/Vision/Values

• Empowering people to honor their own self-worth and right to be treated with dignity and respect
• Empowering people to recognize their uniqueness and inherent potential to contribute to the community.
• Empowering people to understand their individual rights and responsibilities to make choices affecting their own lives and to experience natural consequences.
• Empowering people to value life-long learning.
• Empowering people to live self-determined lives.
• Empowering people to live independent lives.

Requirements

Education/Training/Licenser/Certification Requirements

• BA in Human Services or a related field plus three years of supervisory experience and three years of experience in the field
• A working knowledge of person-centered planning and person-centered supports
• A working knowledge of IAC preferred
• Valid Iowa Driver’s License
• Proof of Automobile Insurance
• Valid address and telephone

Skill or Proficiency Requirements:

• High level of literacy in spoken and written English
• Strong interpersonal communication skills to serve as a resource for families, other providers, managers, and staff
• The ability to lead others to solve problems and negotiate conflict
• Must be able to act as a role model
• High level of organizational skills
• Demonstrated leadership ability
• Proficient in Microsoft software and applications
• Ability to travel in counties served by Candeo
• Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse, and sex offender registry background checks
• Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.

Emotional Behavior Requirements

Routinely acts with individuals (clients, family members, staff, etc.) who may be discourteous, tactless, demanding, angry or hostile, emotionally vulnerable, vulgar, or mean-natured. Routinely called upon to control own emotions and behavior to protect the rights of clients and to engage in effective employee and professional relations (i.e., HCBS, PCHS, Case Managers, etc.).