Service Center Operations Leader

R.E. Mason; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

ESOP participation

Retirement plan

Medical/Dental/Vision insurance

Life Insurance & Long-Term Disability

Paid leave and holidays

Career development program

EAP

Job summary

Robert E. Mason & Associates, Inc. is seeking an Operations Manager to lead daily service center operations, including production planning, scheduling, quality control, and technician development. The role ensures safety, efficiency, and profitability while aligning with company standards and customer needs.

The ideal candidate will mentor technicians and managers, collaborate with sales and service teams, and drive continuous improvement across valve repair and field service activities.

Qualifications

• 4 Yr college degree or equivalent work experience.
• 5+ years of Relief/Isolation/Control Valve Repair and Operation or similar industry.
• 1+ years of experience in a leadership or management position.

Responsibilities

• Promote and maintain a safe work environment by following and enforcing standards and procedures.
• Oversee production, scheduling, quality, and safety operations for the assigned Service Center.
• Partner with the Shop Lead to conduct production meetings and communicate daily work assignments to the team.
• Utilize core operational metrics to identify performance gaps and implement corrective actions.
• Lead Quality, Safety, and Competency audits for the assigned Service Center to ensure compliance with company standards.

Skills

Leadership

Team collaboration

Communication

Performance coaching

Organizational skills

Time management

Customer focus

Education

4 Yr college degree or equivalent

5+ years experience in valve repair/operations

Tools

Microsoft Office Suite

CRM systems

Job description

Robert E. Mason & Associates, Inc. is seeking an Operations Manager to lead daily service center operations, including production planning, scheduling, quality control, and technician development. The role ensures safety, efficiency, and profitability while aligning with company standards and customer needs.

The ideal candidate will mentor technicians and managers, collaborate with sales and service teams, and drive continuous improvement across valve repair and field service activities.