Service Operations Lead — Salesforce Field Service

TiTANS België; Town of Belgium (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TiTANS België is seeking a Work Client Applications Service Lead to ensure operational stability and service quality across the Work Client domain. You will coordinate requests, perform initial analysis, and guide functional/technical experts to a consolidated operational view.

Beyond Salesforce Field Service, you will broaden knowledge of surrounding business apps and ensure end-to-end process understanding, focusing on governance and continuous improvement in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in Application Support or IT Operations.
• Proven coordination of operational activities in complex enterprise environments.
• Strong knowledge of IT Service Management (ITIL or equivalent).

Responsibilities

• Coordinate requests, incidents, problems, service requests and questions with business stakeholders.
• Perform first- and second-line functional investigations and raise actions.
• Analyze Salesforce configuration, permissions, Flows and integrations.
• Develop cross-application knowledge and maintain an end-to-end view.
• Produce consolidated operational health reports and KPIs.

Skills

Salesforce Field Service (FSL)

Functional troubleshooting

Application configuration

Integration analysis

Tools

Jira

APIs and system integrations

Monitoring and reporting tools

Job description

TiTANS België is seeking a Work Client Applications Service Lead to ensure operational stability and service quality across the Work Client domain. You will coordinate requests, perform initial analysis, and guide functional/technical experts to a consolidated operational view.

Beyond Salesforce Field Service, you will broaden knowledge of surrounding business apps and ensure end-to-end process understanding, focusing on governance and continuous improvement in a fast-paced environment.