Salesforce FSL Consultant

Hikko; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Hikko is seeking a Salesforce Field Service Consultant to design and implement solutions that optimize field operations. You will translate business needs into scalable Field Service solutions through hands-on configuration and close collaboration with stakeholders.

You will gather requirements, design FSL configurations, and optimize scheduling, dispatching, and mobile workforce processes while ensuring successful testing, deployments, and user training.

Qualifications

• 3+ years of Salesforce experience.
• Hands-on Salesforce Field Service (FSL) experience.
• Strong understanding of service and field operations processes.
• Experience in configuration (Flows, basic automation, standard features).
• Ability to translate business needs into functional solutions.
• Strong communication and stakeholder management skills.
• Advanced English level.

Responsibilities

• Gather and analyze business requirements related to field operations and service processes
• Design and implement solutions using Salesforce Field Service (FSL)
• Configure core FSL components such as Service Territories, Work Types, Work Orders, Service Appointments, and Scheduling Policies
• Optimize scheduling, dispatching, and mobile workforce processes
• Collaborate with technical teams for integrations and custom developments when needed
• Support testing, deployments, and user training
• Provide ongoing support and continuous improvement recommendations

Skills

Salesforce

Salesforce FSL

Field operations

Requirements gathering

Flows & automation

Stakeholder management

English proficiency

Job description

We are looking for a Salesforce Field Service Consultant to design and implement solutions that optimize field operations. This role combines functional consulting and hands-on configuration, working closely with stakeholders to translate business needs into scalable Field Service solutions.

Key Responsibilities

• Gather and analyze business requirements related to field operations and service processes
• Design and implement solutions using Salesforce Field Service (FSL)
• Configure core FSL components such as Service Territories, Work Types, Work Orders, Service Appointments, and Scheduling Policies
• Optimize scheduling, dispatching, and mobile workforce processes
• Collaborate with technical teams for integrations and custom developments when needed
• Support testing, deployments, and user training
• Provide ongoing support and continuous improvement recommendations

Required Qualifications

• 3+ years of experience working with Salesforce
• Hands-on experience with Salesforce Field Service (FSL)
• Strong understanding of service and field operations processes
• Experience in configuration (Flows, basic automation, standard features)
• Ability to translate business needs into functional solutions
• Strong communication and stakeholder management skills
• Advanced English level

Nice to Have

• Salesforce Field Service Consultant certification
• Experience with integrations (REST APIs)
• Knowledge of mobile workforce management best practices
• Experience working in consulting environments