Salesforce Service Cloud Tech Lead – Onboarding & Servicing

KeyBank; Brooklyn (OH); On-site; USD 96,000 - 181,000; Full time

Job summary

KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands‑on technical leadership for Commercial onboarding and servicing delivery squads. This full‑time role will own end‑to‑end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations.

The position emphasizes building durable internal Salesforce domain expertise, reducing contractor dependency, and mentoring

Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 7+ years of IT experience.
• 5+ years hands-on Salesforce platform experience with strong emphasis on Service Cloud.
• Proven ability to lead technical teams and drive engineering outcomes independently.
• Strong technical design and architecture skills for complex Salesforce implementations.
• Experience with Salesforce configuration and custom development including AI assisted build (Apex, Lightning Web Components, Flows, APIs).
• Experience with Agile delivery methodologies and full SDLC ownership.
• Strong communication skills and ability to partner effectively with business and technical stakeholders.
• Demonstrated ability to translate business requirements into scalable, maintainable technical solutions.

Responsibilities

• Lead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing workflows.
• Own solution architecture, technical decision‑making, and technical risk management for the delivery portfolio.
• Perform design and code reviews to ensure quality, maintainability, scalability, and alignment with enterprise standards.
• Drive hands‑on development for complex features and technical challenges.
• Lead proof‑of‑concept efforts and technical feasibility assessments for new capabilities.
• Ensure adherence to Salesforce best practices, coding standards, and platform governance.

Skills

Technical leadership

Communication

Architecture design

Mentoring

Education

Bachelor's degree in Computer Science or equivalent

Tools

Salesforce Service Cloud

Salesforce Experience Cloud

Apex

Lightning Web Components

Flows

APIs

CI/CD (DevOps)

Job description

KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands‑on technical leadership for Commercial onboarding and servicing delivery squads. This full‑time role will own end‑to‑end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations.

The position emphasizes building durable internal Salesforce domain expertise, reducing contractor dependency, and mentoring