Service Operations Lead (RV/Auto) – Dispatch & Quality

GENERAL RV CENTER; Heaths Store (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

GENERAL RV CENTER is seeking a dispatcher within our Heaths Store service department in Virginia. The role focuses on coordinating service work with sales and writers while ensuring timely parts delivery and smooth shop operations.

The position requires teamwork, a strong work ethic, and proficiency in Excel, with a focus on clear communication and a professional appearance in a fast-paced office setting.

Qualifications

• Prior experience in RV, automotive, or powersports service as a technician or dispatcher.
• Able to work in a team setting in a fast-paced office setting.
• Proficient with Microsoft Excel.
• Strong communication skills, verbal and written.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Reliable and strong work ethic; professional appearance is a must.
• Minimum of a High School Diploma is required.

Responsibilities

• Dispatch work brought into service by sales personnel and internal writers in a timely manner while coordinating parts delivery.
• Maintain a high morale by providing fair practices, a clean work environment and organized shop. Support staff throughout daily responsibilities and goal achievement.
• Provide a high level of customer service.
• Maintain a positive attitude and a leadership work style.
• Works in conjunction with service management to create an efficient and profitable department.
• Oversee quality of all PDI inspections and service repairs.
• Manage and maintain all policy and procedures set in place.

Skills

Strong communication

Multitasking

Team player

Reliable work ethic

Professional appearance

Education

High School Diploma

Tools

Microsoft Excel

Job description

GENERAL RV CENTER is seeking a dispatcher within our Heaths Store service department in Virginia. The role focuses on coordinating service work with sales and writers while ensuring timely parts delivery and smooth shop operations.

The position requires teamwork, a strong work ethic, and proficiency in Excel, with a focus on clear communication and a professional appearance in a fast-paced office setting.