Service Operations Lead for Tech Teams

Carolina-CAT / LiftOne; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across the shop and field, with a strong focus on leading technicians and driving excellence. The role offers career growth as part of a family-owned business committed to training and development.

Excellence in this challenging position could create advancement into other leadership roles within the organization. We value trust, integrity and a customer-first mindset.

Qualifications

• Bachelor’s degree and 2–4 years of related experience, or equivalent.
• Proven leadership with a track record of results.
• Excellent verbal and written communication skills.
• Experience with lean operating systems and continuous improvement preferred.

Responsibilities

• Participate in lean management activities including daily huddles and Gemba walks.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction.
• Dispatch and manage all work orders and coordinate technicians.
• Lead performance appraisals, training and development for technicians.

Skills

Leadership experience

Communication skills

Problem solving

Lean systems

Team leadership

Education

Bachelor’s degree or equivalent

Tools

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across the shop and field, with a strong focus on leading technicians and driving excellence. The role offers career growth as part of a family-owned business committed to training and development.

Excellence in this challenging position could create advancement into other leadership roles within the organization. We value trust, integrity and a customer-first mindset.