Service Lead: Field & Shop Operations

Carolina-CAT / LiftOne; Savannah (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

LiftOne is seeking a Service Supervisor in the United States to coordinate customer service activities, oversee shop and field operations, and lead technicians. The role emphasizes lean management, safety culture, and quality standards to drive profitability.

Strong leadership and communication skills are essential. We offer on-going training, opportunities for advancement, and a supportive work environment.

Qualifications

• Bachelor’s degree preferred with 2–4 years of related leadership experience.
• Proven leadership with track record of results.
• Excellent verbal and written communications skills.
• Ability to solve practical problems and deal with concrete variables.
• Experience with lean operating systems and continuous improvement preferred.
• Experience with material handling or service-oriented industries preferred.

Responsibilities

• Participate in site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and leader standard work.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
• Dispatch and manage all work orders and cross-level work between resources.
• Aggregate and elevate the voice of the technician to remove roadblocks for customer touchpoints.
• Conduct performance appraisals, training and development activities for technicians.

Education

Bachelor’s degree

Tools

Salesforce

SAP

ServiceMax

Microsoft Office

Job description

LiftOne is seeking a Service Supervisor in the United States to coordinate customer service activities, oversee shop and field operations, and lead technicians. The role emphasizes lean management, safety culture, and quality standards to drive profitability.

Strong leadership and communication skills are essential. We offer on-going training, opportunities for advancement, and a supportive work environment.