Service Operations Lead — Electrification Services

Employers from Greece; United States; Hybrid; USD 67,000 - 101,000; Full time

Job summary

ABB in Greece is seeking a Service Operations Manager to lead local service operations with accountability for daily delivery, cost optimization, and customer satisfaction. The role requires coordinating across customers, service teams, sales, and supply chain.

You will shape the regional operations strategy, monitor KPIs, and drive continuous improvement, ensuring compliance with HSE and ABB quality standards. The role offers hybrid work and travel as needed.

Qualifications

• You have 3-7 years of experience in service operations management.
• Experience leading service operations or field service teams is preferred.
• Bachelor's degree in Electrical Engineering or related discipline.
• Proficient in Greek and English, both written and spoken.

Responsibilities

• Ensure customer focus and quick action; build a culture of care.
• Enhance customer loyalty through high-quality service and satisfaction.
• Manage execution of the local operations strategy aligned with service business goals.
• Oversee end-to-end service value chain from order intake to service delivery.
• Monitor KPIs, take corrective actions, and drive continuous improvement.
• Ensure resource planning and balance demand with capacity.
• Identify customer improvement opportunities and support business growth.
• Promote operational excellence through quality assurance and ABB standards.
• Ensure compliance with HSE, integrity, and regulatory requirements.
• Guide, motivate, coach, and develop reports to build an effective organization.

Skills

Customer focus

Ops performance management

ERP & service systems

Data-driven decisions

Problem solving

Stakeholder management

Communication (Greek & English)

Education

Bachelor's degree in Electrical Engineering

Tools

ERP software

Service management systems

Job description

ABB in Greece is seeking a Service Operations Manager to lead local service operations with accountability for daily delivery, cost optimization, and customer satisfaction. The role requires coordinating across customers, service teams, sales, and supply chain.

You will shape the regional operations strategy, monitor KPIs, and drive continuous improvement, ensuring compliance with HSE and ABB quality standards. The role offers hybrid work and travel as needed.