Service Operations Manager

Employers from Greece; United States; Hybrid; USD 67,000 - 101,000; Full time

Job summary

ABB in Greece is seeking a Service Operations Manager to lead local service operations with accountability for daily delivery, cost optimization, and customer satisfaction. The role requires coordinating across customers, service teams, sales, and supply chain.

You will shape the regional operations strategy, monitor KPIs, and drive continuous improvement, ensuring compliance with HSE and ABB quality standards. The role offers hybrid work and travel as needed.

Qualifications

• You have 3-7 years of experience in service operations management.
• Experience leading service operations or field service teams is preferred.
• Bachelor's degree in Electrical Engineering or related discipline.
• Proficient in Greek and English, both written and spoken.

Responsibilities

• Ensure customer focus and quick action; build a culture of care.
• Enhance customer loyalty through high-quality service and satisfaction.
• Manage execution of the local operations strategy aligned with service business goals.
• Oversee end-to-end service value chain from order intake to service delivery.
• Monitor KPIs, take corrective actions, and drive continuous improvement.
• Ensure resource planning and balance demand with capacity.
• Identify customer improvement opportunities and support business growth.
• Promote operational excellence through quality assurance and ABB standards.
• Ensure compliance with HSE, integrity, and regulatory requirements.
• Guide, motivate, coach, and develop reports to build an effective organization.

Skills

Customer focus

Ops performance management

ERP & service systems

Data-driven decisions

Problem solving

Stakeholder management

Communication (Greek & English)

Education

Bachelor's degree in Electrical Engineering

Tools

ERP software

Service management systems

Job description

at ABB

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Marketing & Sales Manager & Service Mgr

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Your Role And Responsibilities

In this role, you will have the opportunity to manage local service operations with accountability for day-to-day execution, satisfying customer expectations through efficient operational performance. Each day, you will run lean and faultless operations across the extended value chain, optimizing cost, ensuring customer satisfaction, and delivering operational excellence. You will also showcase your experience by creating, implementing, and reviewing the operations strategy for your area of responsibility in alignment with the overall service business strategy.

The work model for the role is:

Hybrid

This role is contributing to the Electrification - Service in Greece. Main stakeholders are customers, service teams, sales and account management teams, supply chain partners, project managers, and business leadership.

You will be mainly accountable for:

• Ensuring customer focus, understanding the need to act quickly, and building a culture of care
• Enhancing customer loyalty through high-quality service and ongoing efforts to improve satisfaction.
• Managing the execution of the local operations strategy and ensuring alignment with broader business objectives.
• Managing the end-to‑end service value chain, ensuring operational efficiency from order intake through service delivery.
• Monitoring operational performance through KPIs, taking corrective actions, and implementing continuous improvement initiatives.
• Ensuring effective resource planning and balancing customer demand with operational capacity.
• Identifying customer improvement opportunities and partnering with account teams to support business growth.
• Promoting operational excellence through quality assurance, quality control, and deployment of ABB's quality standards and processes.
• Ensuring compliance with Health, Safety & Environment (HSE), integrity, and all applicable business and regulatory requirements.
• Guiding, motivating, coaching, and developing direct and indirect reports to build an effective organization.

Our team dynamics

You will join a dynamic, customer-focused, and high-performing team, where collaboration, continuous improvement, and operational excellence are at the heart of everything we do. This is an opportunity to advance customer success by developing capable teams and promoting long-term business growth.

Qualifications For The Role

• You have 3 -7 years of experience in service operations management and enjoy working in a customer-centric industrial or technology-driven environment.
• You have experience in leading service operations, field service organizations, project execution, or operational teams. Previous experience with Electrification Systems Portfolio (MV/LV) will be highly appreciated
• You possess solid knowledge of operational performance management, resource planning, continuous improvement methodologies, and customer service excellence.
• You have experience working with ERP and service management systems and are proficient in data-driven decision-making using operational KPIs.
• You demonstrate solid problem-solving, stakeholder management, communication, and change management skills.
• You have a bachelor's degree in Electrical Engineering or a related discipline.
• You are proficient in communicating in Greek and English, both written and spoken.
• You are willing to travel as required by the business.

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?