Service Operations Lead: Data-Driven & People-Focused

Tech24; Roanoke (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Company vehicle

Gas card

Uniforms provided

Phone provided

Paid time off

Paid holidays

Birthday off

Medical, dental, vision coverage

Short-term disability

Long-term disability

Basic life insurance

401(k) with company match

Employee assistance program

Training opportunities

Retirement planning with match

Job summary

123 Equipment Solutions – A Tech24 Company in Roanoke, VA is seeking a Service Manager to oversee the full lifecycle of service orders, from intake to billing. This leadership role reports to the GM and emphasizes safety, accountability, and customer relationships.

You will drive operations, develop a high-performing team, and collaborate across functions to achieve metrics using Power BI and GE platforms. Competitive pay and comprehensive benefits accompany the role.

Qualifications

• Leadership experience in a service, operations, or branch management environment.
• Service industry background preferred; not required specific technical/trade expertise.
• Strong business acumen with working knowledge of P&L, EBITDA, and operating financials.
• Experience running day-to-day operations in a high-volume, fast-paced service setting.
• Exceptional communication skills to lead, influence, and motivate a team.
• Process-oriented mindset with a track record of implementing operational systems.
• Self‑motivated, proactive, and able to make decisions with incomplete information.

Responsibilities

• Oversee day-to-day branch operations from intake through billing and revenue recognition.
• Lead and develop a team culture focused on safety, accountability, and continuous improvement.
• Serve as first-line HR contact for employee relations and routine matters.
• Drive metrics including days-to-complete, P&L performance, and utilization.
• Conduct safety meetings and ensure OSHA/compliance standards are met.
• Maintain and grow customer relationships through engagement and site visits.
• Monitor performance data using Power BI and GE platforms to guide decisions.
• Set short- and long-term goals and reinforce them in daily stand-ups.
• Collaborate with Lead Dispatcher, Field Service Manager, warehouse, and accounting.
• Assist hiring/onboarding of technicians with Talent Acquisition.
• Conduct technician ride-alongs for coaching and development.

Skills

Leadership

Communication

People management

Decision making

Operational leadership

HR liaison

Data-driven

Cross-functional collaboration

Safety culture

Tools

Power BI

GE platforms

Job description

123 Equipment Solutions – A Tech24 Company in Roanoke, VA is seeking a Service Manager to oversee the full lifecycle of service orders, from intake to billing. This leadership role reports to the GM and emphasizes safety, accountability, and customer relationships.

You will drive operations, develop a high-performing team, and collaborate across functions to achieve metrics using Power BI and GE platforms. Competitive pay and comprehensive benefits accompany the role.