Service Operations Lead, D365 & Process Optimization

Signode Industrial Group; Roselle (IL); On-site; USD 57,500 - 72,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k

Paid time off

Life insurance

Wellness perks

Job summary

Signode Industrial Group is seeking a Service Operations Supervisor in Roselle, Illinois. This position is responsible for leading service administration functions and enhancing service operations efficiency. The role involves managing service request processing, scheduling, and billing support while providing leadership to the service team.

The ideal candidate will have over 5 years of experience in service operations and a strong grasp of enhancing workflows, with a preference for experience using Microsoft Dynamics 365 Field Service. A comprehensive benefits package is available, and the position offers an annual salary between $57,500 - $72,000.

Qualifications

• 5+ years of experience in service operations, customer service, or field service support.
• ERP and service management system experience required.
• Demonstrated ability to manage team performance and processes.

Responsibilities

• Lead and manage the Service Account Coordinators and Field Service staff.
• Ensure accurate execution of service administration workflows.
• Drive accountability and performance improvement initiatives.

Skills

People Leadership & Team Development

Performance Management & Accountability

Problem Solving

Process Improvement Mindset

Communication

Organizational & Coordination Skills

Education

High School Diploma or GED

Bachelor’s degree in Business, Operations, or related field

Tools

Microsoft Dynamics 365 Field Service

Excel

Job description

Signode Industrial Group is seeking a Service Operations Supervisor in Roselle, Illinois. This position is responsible for leading service administration functions and enhancing service operations efficiency. The role involves managing service request processing, scheduling, and billing support while providing leadership to the service team.

The ideal candidate will have over 5 years of experience in service operations and a strong grasp of enhancing workflows, with a preference for experience using Microsoft Dynamics 365 Field Service. A comprehensive benefits package is available, and the position offers an annual salary between $57,500 - $72,000.