Service Account Coordinator

Signode; Roselle (IL); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401k plan

Paid time off

Life insurance

Wellness perks

Job summary

Signode is seeking a Field Service Technician to coordinate installation, repair and maintenance work for our service teams in the United States. The role involves scheduling, quoting and invoicing, while identifying upsell opportunities and supporting internal departments to ensure excellent customer service.

The ideal candidate has at least 3 years in customer service or dispatching, plus experience with ERP systems.

Qualifications

• Minimum 3 years experience in customer service or dispatching.
• ERP system experience.
• High School Diploma or GED required.

Responsibilities

• Maintain cases, work orders and workflow of the customers’ service requests.
• Input customer information and equipment into the service management system.
• Schedule service appointments at appropriate times.
• Send quotes, order confirmations and invoices to customers.
• Audit mature cases, work orders, bookings, NAV Report and posts.
• Assist Regional Service Managers with emergency scheduling and closing open orders.
• Contribute to operational excellence and continuous process improvements.
• Identify sales opportunities for additional products and services based on customer needs.
• Collaborate with other departments to resolve customer issues.
• Support the Service Administration Department with related tasks.

Skills

Customer service

Dispatching

Organization

Planning

Conflict management

Customer focus

Decision making

Team player

Education

High School Diploma or GED

Tools

ERP systems

Job description

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Job Description

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

The hourly wage for this position ranges from $22.00 - $27.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary:

Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work. In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products.

Essential Functions:

• Maintain cases, workorders and workflow of the customers’ request of service.
• Utilize the service management system to accurately input the customer’s information and equipment.
• Schedule an appropriate time for service.
• Send quotes, order confirmations and invoices to customers.
• Continuously audit mature cases, work orders, bookings, NAV Report and posts.
• Assist Regional Service Managers in emergency scheduling, monitor the closing out of open orders.
• Contribute to operational excellence and continuous process improvements for the department.
• Determine and communicate possible sales opportunities for additional products and services based on customer needs.
• Collaborate with other departments to resolve customer issues.
• Assist the Service Administration Department with other related administrative activities in the department.

Qualifications

Education:

High School Diploma or GED required.

Experience:

• Minimum 3 year’s experience working in customer service or dispatching.
• ERP system experience

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Organization / Planning
• Conflict Management
• Customer Focus
• Decision Making / Judgment
• Team Player

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at [emailprotected] .

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Aff…

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