Service Operations Supervisor

Signode Industrial Group; Roselle (IL); On-site; USD 57,500 - 72,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k

Paid time off

Life insurance

Wellness perks

Job summary

Signode Industrial Group is seeking a Service Operations Supervisor in Roselle, Illinois. This position is responsible for leading service administration functions and enhancing service operations efficiency. The role involves managing service request processing, scheduling, and billing support while providing leadership to the service team.

The ideal candidate will have over 5 years of experience in service operations and a strong grasp of enhancing workflows, with a preference for experience using Microsoft Dynamics 365 Field Service. A comprehensive benefits package is available, and the position offers an annual salary between $57,500 - $72,000.

Qualifications

• 5+ years of experience in service operations, customer service, or field service support.
• ERP and service management system experience required.
• Demonstrated ability to manage team performance and processes.

Responsibilities

• Lead and manage the Service Account Coordinators and Field Service staff.
• Ensure accurate execution of service administration workflows.
• Drive accountability and performance improvement initiatives.

Skills

People Leadership & Team Development

Performance Management & Accountability

Problem Solving

Process Improvement Mindset

Communication

Organizational & Coordination Skills

Education

High School Diploma or GED

Bachelor’s degree in Business, Operations, or related field

Tools

Microsoft Dynamics 365 Field Service

Excel

Job description

Benefits:

Signode offers a comprehensive benefits package to full‑time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

The annual salary for this position ranges from $57,500 - $72,000 and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary:

The Service Operations Supervisor is responsible for leading and overseeing service administration and coordination functions to ensure efficient, accurate, and scalable execution of service operations. This includes ownership of service request processing, scheduling coordination, administrative workflows, and billing support across the Service organization.

This role provides direct leadership across Service Account Coordinators and Field Service Administrative Support roles, ensuring consistent execution, workload balance, and accountability for operational performance. The Supervisor evaluates team structure, processes, and system utilization to drive standardization, efficiency, and improved service delivery.

A key focus of this role is optimizing Microsoft Dynamics 365 (D365) Field Service to improve workflow automation, data accuracy, reporting visibility, and overall operational effectiveness.

Essential Functions:

• Provide day‑to‑day leadership and direct management of Service Account Coordinators and Field Service Administrative Support staff
• Lead, coach, and develop team members, driving accountability for performance, workload balance, and service execution quality
• Ensure appropriate staffing coverage and alignment of responsibilities across service administration functions
• Own and oversee end‑to‑end service administration workflows, including service request lifecycle, scheduling coordination, billing support, and administrative execution
• Ensure consistent, accurate, and timely execution across all service processes aligned with business priorities
• Balance workload across team members to support efficient service delivery and operational responsiveness
• Own and manage key operational performance metrics (e.g., service request cycle time, scheduling efficiency, billing accuracy, backlog resolution)
• Drive accountability for performance outcomes and continuous improvement across service administration functions
• Monitor performance trends and implement corrective actions to improve service levels and operational efficiency
• Evaluate workflows, team structure, and processes to identify inefficiencies and improvement opportunities
• Drive continuous improvement initiatives to enhance standardization, scalability, and execution efficiency for Reliability Services
• Reduce manual work through process enhancement and workflow optimization
• Serve as the functional lead for Microsoft Dynamics 365 (D365) Field Service
• Drive system adoption, data quality, and effective utilization across service administration roles
• Identify and implement system enhancements, automation opportunities, and workflow improvements to support operational performance ///list continues
• Ensure system data integrity and alignment with operational reporting needs
• Partner with Field Service, Customer Service, Sales, Supply Chain, and other internal teams to align priorities and support successful service execution
• Ensure coordination across functions to minimize service delays and support customer commitments
• Act as escalation point for operational, workflow, and system‑related issues, ensuring timely resolution and minimal disruption to service execution
• Support resolution of complex coordination issues impacting scheduling, service delivery, or administrative processes
• Oversee reporting processes to ensure accuracy, visibility, and usability of service‑related data
• Provide insights and recommendations to leadership based on performance trends and operational metrics

Qualifications:

Education:

High School Diploma or GED required. Bachelor’s degree preferred (Business, Operations, or related field)

Experience:

• 5+ years of experience in service operations, customer service, or field service support
• ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service)
• Ability to interpret data in Excel
• Previous leadership or supervisory experience preferred
• Demonstrated ability to manage team performance, workflows, and cross‑functional coordination
• Experience improving processes and driving operational efficiency

Functional Success Drivers:

• People Leadership & Team Development
• Performance Management & Accountability
• Problem Solving
• Process Improvement Mindset
• Communication
• Organizational & Coordination Skills

Additional Information:

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment‑based visas for this position now or in the future.

Reasonable Accommodation Statement:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at [e-mail].

Signode participates in E‑Verify and will provide the Department of Homeland Security your Form I‑9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.