Service Operations Lead: D365 & Workflow Optimization

Signode; Roselle (AL); On-site; USD 67,000 - 84,000; Full time

Job summary

Signode is hiring a Service Operations Supervisor to lead service administration and coordination, ensuring efficient, accurate, and scalable operations. You will guide Service Account Coordinators and Field Service staff, optimize D365 Field Service, and drive data accuracy and reporting visibility.

The role focuses on end-to-end service workflows, staffing coverage, and performance metrics to improve service delivery.

Qualifications

• Bachelor’s degree preferred in Business, Operations, or related field.
• 5+ years in service operations, customer service, or field service support.
• Experience with ERP and service management systems, e.g., Dynamics 365.

Responsibilities

• Provide day-to-day leadership and direct management of Service Account Coordinators and Field Service Administrative Support staff.
• Lead, coach, and develop team members with accountability for performance and service quality.
• Own end-to-end service administration workflows, including service request lifecycle, scheduling, and billing support.
• Drive continuous improvement to enhance standardization, scalability, and execution efficiency for Reliability Services.
• Serve as the functional lead for Microsoft Dynamics 365 Field Service and ensure data integrity across service roles.

Skills

Leadership

Team management

Excel data analysis

Cross-functional coordination

Service operations

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Dynamics 365 Field Service

Job description

Signode is hiring a Service Operations Supervisor to lead service administration and coordination, ensuring efficient, accurate, and scalable operations. You will guide Service Account Coordinators and Field Service staff, optimize D365 Field Service, and drive data accuracy and reporting visibility.

The role focuses on end-to-end service workflows, staffing coverage, and performance metrics to improve service delivery.