Service Operations Lead: Customer Satisfaction

Michael Hohl Automotive Group; Carson City (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Michael Hohl Automotive Group in Carson City, NV, is seeking a Service Manager to lead the Harley Davidson service department. You will oversee daily operations, drive service quality, and ensure customer satisfaction while coordinating staff and workflow to meet performance goals.

Ideal candidates have proven service-management experience, strong operations leadership and time-management skills, and familiarity with CRM software. Certification in service management is a plus.

Qualifications

• Proven experience in a service management role or similar position.
• Strong understanding of operations leadership and time management principles.

Responsibilities

• Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Manage and train service staff, providing guidance and support to enhance their skills and performance.
• Implement and monitor preventive maintenance programs to minimize downtime and improve service reliability.
• Engage with customers to understand their needs, resolve issues, and ensure satisfaction with services provided.
• Prepare and analyze service reports, reconciling data to identify trends and areas for improvement.

Skills

Operations leadership

Time management

Customer service

Tools

CRM software

Job description

Michael Hohl Automotive Group in Carson City, NV, is seeking a Service Manager to lead the Harley Davidson service department. You will oversee daily operations, drive service quality, and ensure customer satisfaction while coordinating staff and workflow to meet performance goals.

Ideal candidates have proven service-management experience, strong operations leadership and time-management skills, and familiarity with CRM software. Certification in service management is a plus.