Service Manager

Cycles Worldwide, LLC

Golden (CO)

Hybrid

USD 75,000 - 105,000

Full time

12 hours ago

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Benefits offered by this job

401k

Medical, dental, and vision insurance

Paid vacation time

Paid sick leave

Paid holidays

Opportunities for advancement

Job summary

Cycles Worldwide, LLC in Golden, CO is seeking a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ years of vehicle service operations experience with proven leadership and the ability to run a shop with a high level of quality output and customer satisfaction.

The role focuses on CSI, technician production, drive efficiency, employee retention, and continuous improvement to meet annual goals. A dynamic, customer-focused leader will thrive in this environment.

Qualifications

5+ years of experience as a Service Manager in a high-volume shop.
Strong leadership and decision-making abilities.
Proven ability to manage service operations to achieve quality output and customer satisfaction.

Responsibilities

Ensure smooth and profitable operation of service department.
Manage service advisors and technicians to meet key metrics.
Oversee dispatching of work and monitor technician productivity.
Drive continuous improvement to meet annual service goals and cost controls.
Handle customer complaints and maintain high customer satisfaction.

Skills

Leadership

Service operations

Customer satisfaction

People management

Decision-making

Job description

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas

CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Employee Satisfaction and Retention

Major Duties and Responsibilities

Ensure smooth and profitable operation of service department.
Be able to effectively manage both people and processes.
Managing the front-end Service Advisor staff.
Manage proactive follow up with current and previous customers.
Oversee proper dispatching of work to service technicians.
Monitor, interpret and evaluate reporting for technician productivity.
Provide oversight to Service Advisors on their performance in key metrics.
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control.
Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements

5+ years of experience as a Service Manager in high-volume shop.
Possess sound judgment and decision-making abilities.
Benefits
Paid training.
401k (subject to completion of the introductory period and other eligibility requirements).
Medical, dental, and vision insurance.
Short- and long-term disability.
Accident, critical illness, and cancer insurance.
Voluntary term life insurance.
Flexible spending account access.
Legal shield and identity theft shield.
Employee assistance program.
Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment).
Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).
Paid holidays (based on dealership’s observed holiday policy).
Opportunities for advancement.
All subject to eligibility requirements of the applicable benefit plan.

Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.