Motorcycle Service Concierge & Customer Experience Lead

Oaklandh D; Oakland (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Benefits available for full-time employees

Paid time off for full-time employees

401k Plan

Employee Purchase program

Bonus opportunities

Extensive training programs

Job summary

Oakland Harley-Davidson in Oakland, CA, is seeking a service manager to oversee service orders and ensure excellent customer interaction. Responsibilities include managing service flow, providing concierge support, and addressing technical inquiries about motorcycles. The role requires strong time management, communication skills, and a history of service success. Full-time employees enjoy benefits such as health coverage, paid time off, a 401k plan, and opportunities for bonuses and training.

Qualifications

• Ability to show up on time and work posted schedule.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries.
• Answer technical questions about motorcycle problems, warranties, services, and repairs.

Skills

Time management skills

Fantastic communication skills

Demonstrated ability to manage others

Team oriented

Organized and friendly personality

Job description

Oakland Harley-Davidson in Oakland, CA, is seeking a service manager to oversee service orders and ensure excellent customer interaction. Responsibilities include managing service flow, providing concierge support, and addressing technical inquiries about motorcycles. The role requires strong time management, communication skills, and a history of service success. Full-time employees enjoy benefits such as health coverage, paid time off, a 401k plan, and opportunities for bonuses and training.