Customer Service Program Lead - State Transportation

State of Arizona; United States; Remote; USD 46,473 - 56,800; Full time

Benefits offered by this job

Sick leave

Vacation with paid holidays

Health and dental insurance

Job summary

The State of Arizona is looking for a Customer Service Section Supervisor for the Department of Transportation in Phoenix. This role involves supervising staff, managing programs in compliance with laws, and handling personnel matters.

The ideal candidate will possess five years of customer service experience, including two years in a management capacity. Benefits include paid leave, health insurance, and retirement plans, among others.

Qualifications

• Proven experience in customer service and supervisory roles.
• Familiarity with federal and state laws related to ADOT MVD.
• Ability to excel in an office environment and operate relevant software.

Responsibilities

• Directs operational planning and execution of programs.
• Provides supervision, training, and professional development for staff.
• Manages performance evaluations and personnel actions as needed.

Skills

Communication skills

Report preparation

Employee training and counseling

Multitasking and organization

Excellent listening skills

Education

Five years of customer service experience, two at management level

Tools

Google Workspace

Job description

The State of Arizona is looking for a Customer Service Section Supervisor for the Department of Transportation in Phoenix. This role involves supervising staff, managing programs in compliance with laws, and handling personnel matters.

The ideal candidate will possess five years of customer service experience, including two years in a management capacity. Benefits include paid leave, health insurance, and retirement plans, among others.