Service Operations Lead – Coffee & Vending Equipment

Aramark; Chamblee (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Aramark is seeking a Service Manager to lead our service technician team and oversee our portfolio of coffee, water filtration, micro market, and vending equipment. This is a key operational leadership role responsible for ensuring top‑tier service delivery, equipment readiness, and an exceptional client experience in a rapidly growing market.

As the Service Manager, you will manage daily technician scheduling, work order flow, equipment preparation and deployment, maintenance, repairs,

Qualifications

• 5+ years of experience in service, maintenance, or related operations.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians and maintain records.
• Assign daily workloads including preventive maintenance and service tickets.
• Ensure efficient completion of service calls through Salesforce and dispatch coordination.
• Improve key service metrics like repeat calls and response times.
• Coordinate equipment demos, installations, and service support for clients.
• Oversee inventory and procurement of parts and supplies.
• Maintain Kronos timekeeping and labor tracking for technicians.

Skills

5+ years experience

5+ years management

Salesforce familiarity

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

Aramark is seeking a Service Manager to lead our service technician team and oversee our portfolio of coffee, water filtration, micro market, and vending equipment. This is a key operational leadership role responsible for ensuring top‑tier service delivery, equipment readiness, and an exceptional client experience in a rapidly growing market.

As the Service Manager, you will manage daily technician scheduling, work order flow, equipment preparation and deployment, maintenance, repairs,