Service Operations Lead - Coffee & Vending

Aramark Corporation; Chamblee (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Aramark is seeking a Service Manager to lead our service technician team and oversee our portfolio of coffee, water filtration, micro market, and vending equipment. This role focuses on delivering top-tier service, equipment readiness, and an exceptional client experience across a rapidly growing market.

You will manage daily technician scheduling, work orders, inventory, and field performance while shaping a positive, safety-conscious culture.

Qualifications

• 5+ years of experience in service, maintenance, or related operations.
• 5+ years of management experience leading frontline or technical teams.
• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Valid driver's license required.
• Experience with Salesforce or similar platforms is a plus.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain personnel records.
• Oversee daily workloads including maintenance, cycles, service tickets, and deployment.
• Ensure service calls are completed efficiently via Salesforce; coordinate with dispatch.
• Improve key service metrics such as repeat calls and response times.
• Coordinate with sales on equipment demos, installations, and service support.
• Manage capital equipment procurement and inventory of parts.
• Oversee third‑party equipment installations and repairs as needed.
• Ensure compliance with SLAs and maintain facilities.
• Oversee accurate timekeeping and labor tracking in Kronos.
• Foster safe, service‑driven team environment.

Skills

Team leadership

Organizational skills

Communication skills

Salesforce familiarity

Driver's license

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

Aramark is seeking a Service Manager to lead our service technician team and oversee our portfolio of coffee, water filtration, micro market, and vending equipment. This role focuses on delivering top-tier service, equipment readiness, and an exceptional client experience across a rapidly growing market.

You will manage daily technician scheduling, work orders, inventory, and field performance while shaping a positive, safety-conscious culture.