Service Manager – Coffee, Water & Vending Ops

Aramark; Randallstown (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Aramark is seeking a Service Manager in Randallstown, MD to lead a service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will drive service delivery, equipment readiness, and a positive client experience in a growing market.

You’ll manage scheduling, workflow, maintenance, and inventory while shaping a safe, service-focused culture and proactive client support. A minimum 5+ years in service/leadership is expected, with Salesforce experience a plus.

Qualifications

• 5+ years in service, maintenance or operations.
• 5+ years in management leading frontline teams.
• High School Diploma or GED; associate/bachelor’s preferred.
• Valid driver’s license required.
• Experience with Salesforce or similar systems is a plus.

Responsibilities

• Lead, coach, hire, onboard, and develop a service technician team.
• Manage daily technician workloads, scheduling, and service calls.
• Oversee equipment readiness, maintenance, and inventory.
• Coordinate with sales and customers to ensure SLA adherence.
• Monitor KPIs and drive improvements in response time and quality.
• Maintain timekeeping and labor tracking for technicians.

Skills

Service management

Team leadership

Scheduling

Salesforce

Facility operations

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Tools

Salesforce

Job description

Aramark is seeking a Service Manager in Randallstown, MD to lead a service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will drive service delivery, equipment readiness, and a positive client experience in a growing market.

You’ll manage scheduling, workflow, maintenance, and inventory while shaping a safe, service-focused culture and proactive client support. A minimum 5+ years in service/leadership is expected, with Salesforce experience a plus.