Service Manager — Coffee & Vending Operations Leader

Aramark; Columbus (OH); On-site; USD 70,000 - 75,000; Full time

Job summary

Aramark is seeking a Service Manager in Columbus to lead our service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will manage daily scheduling, work orders, equipment deployment, and field operations to ensure top-tier service delivery and client satisfaction.

You will drive workforce performance, maintain safety standards, and partner with sales for new installations and services.

Qualifications

• 5+ years of experience in service, maintenance, or related operations.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain required personnel and business records.
• Assign and oversee daily technician workloads including preventative maintenance, water filter/UV cycles, service tickets, equipment prep, and deployment.
• Ensure accurate and efficient completion of service calls through Salesforce; partner with dispatch to maintain timely workflow.
• Drive improvement in key service performance metrics, including repeat calls, response times, and time-to-completion.
• Oversee equipment and parts inventory; forecast future needs and support growth.
• Coordinate with sales on equipment demos, installations, and service support for clients.

Skills

Leadership

Organizational skills

Communication

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

Aramark is seeking a Service Manager in Columbus to lead our service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will manage daily scheduling, work orders, equipment deployment, and field operations to ensure top-tier service delivery and client satisfaction.

You will drive workforce performance, maintain safety standards, and partner with sales for new installations and services.