Service Manager - Coffee, Water & Vending Equipment

Aramark; Kentucky; On-site; USD 70,000 - 75,000; Full time

Job summary

Aramark is seeking a Service Manager to lead our service technician team and oversee our coffee, water filtration, micro market, and vending equipment portfolio. You will manage scheduling, work orders, deployment, maintenance, inventory, and service performance to ensure top-tier client experiences.

This leadership role requires 5+ years of management experience, strong organizational and communication skills, a valid driver’s license, and familiarity with Salesforce or Kronos.

Qualifications

• 5+ years of experience in service, maintenance, or operational roles.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.
• High School Diploma or GED required; Associate or Bachelor’s degree preferred.
• Valid driver’s license required; experience with Salesforce or similar systems a plus.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians.
• Assign and oversee daily technician workloads including maintenance and deployments.
• Ensure efficient completion of service calls through Salesforce and dispatch coordination.
• Drive improvements in key service metrics such as response times and time-to-completion.
• Oversee inventory, equipment procurement, and coordination with sales for demos and service support.
• Maintain Kronos timekeeping and labor tracking; foster a safety-focused culture.

Skills

5+ years experience in service/ops

5+ years management of frontline teams

Strong organizational & communication

Valid driver’s license

Salesforce familiarity

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Salesforce

Kronos

Job description

Aramark is seeking a Service Manager to lead our service technician team and oversee our coffee, water filtration, micro market, and vending equipment portfolio. You will manage scheduling, work orders, deployment, maintenance, inventory, and service performance to ensure top-tier client experiences.

This leadership role requires 5+ years of management experience, strong organizational and communication skills, a valid driver’s license, and familiarity with Salesforce or Kronos.