Service Manager, Field Operations (Coffee & Vending)

Aramark; Chamblee (AL); On-site; USD 65,000 - 85,000; Full time

Job summary

Aramark is seeking a Service Manager to lead a service technician team and oversee a portfolio of coffee, water filtration, micro market, and vending equipment. The role focuses on operational leadership, scheduling, mobility, and ensuring top-tier client service.

You will manage technician workloads, maintain equipment readiness, and drive key service metrics while cultivating a safe, service-focused culture with proactive client support.

Qualifications

• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.
• High School Diploma or GED required; Bachelor’s preferred.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain required personnel and business records.
• Assign and oversee daily technician workloads including preventative maintenance, water filter/UV cycles, service tickets, equipment prep, and deployment.
• Ensure accurate and efficient completion of service calls through Salesforce; partner with dispatch to maintain timely workflow.
• Drive improvement in key service metrics, including repeat calls, response times, and time-to-completion.
• Oversee equipment and parts inventory; forecast future needs with leadership and sales.
• Coordinate with sales on equipment demos, installations, and service support for clients.
• Manage capital equipment procurement and inventories of parts and supplies.
• Coordinate third-party equipment installations and repairs when needed.
• Ensure compliance with National Account SLAs and maintain facilities.
• Oversee accurate timekeeping and labor tracking for service technicians in Kronos.
• Foster a positive, safety-focused, service-driven team environment through clear communication.

Skills

Leadership

Operations management

Team mentoring

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Salesforce

Kronos

Job description

Aramark is seeking a Service Manager to lead a service technician team and oversee a portfolio of coffee, water filtration, micro market, and vending equipment. The role focuses on operational leadership, scheduling, mobility, and ensuring top-tier client service.

You will manage technician workloads, maintain equipment readiness, and drive key service metrics while cultivating a safe, service-focused culture with proactive client support.