Service Operations Lead — Building Automation & Security

Convergint; Urbandale (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement or company car

Paid parental leave

Paid time off & holidays

Job summary

Convergint is seeking a full-time Service Supervisor who is enthusiastic, results-driven and forward-thinking. You will join a dynamic team and help grow our service base while delivering world-class customer service.

This role can be field-based or office-based in Urbandale, IA, with responsibilities spanning supervision, resource management and cost control to ensure safety, quality and satisfaction. Ideal candidates have 3–5 years of field service or project management experience and prior

Qualifications

• College degree, trade school or equivalent experience.
• 3–5 years of field service, project management or relevant engineering experience.
• Previous supervisory experience.
• Experience in building automation, fire alarm & life safety, electronic security systems.

Responsibilities

• Supervise Field Specialists, Service Specialists, Service Coordinators and Inspectors in service delivery.
• Maximize customer satisfaction by executing all commitments on CSPs, time and material, parts sales and other service duties.
• Manage resources, costs, safety, quality assurance and customer satisfaction for delivery and expansion of the service base.
• Oversee financial impact through growth and delivery of service products in the local market.

Skills

Leadership

Financial analysis

MS Office

Project management

Education

College degree or trade school

Job description

Convergint is seeking a full-time Service Supervisor who is enthusiastic, results-driven and forward-thinking. You will join a dynamic team and help grow our service base while delivering world-class customer service.

This role can be field-based or office-based in Urbandale, IA, with responsibilities spanning supervision, resource management and cost control to ensure safety, quality and satisfaction. Ideal candidates have 3–5 years of field service or project management experience and prior