Service Manager - Heavy-Duty Truck & Fleet Services

North Central International; Rochester (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

North Central International in Rochester, MN, is seeking a Service Manager to lead the dealership’s service department. The role focuses on staffing, training, and delivering quality workmanship while controlling costs and ensuring customer satisfaction.

You will enforce warranty guidelines, review outside purchases, monitor performance metrics, and coordinate training programs with OEMs. The position requires independent leadership, ability to work overtime, and a strong commitment to safety.

Qualifications

• High school diploma or GED required.
• 5-8 years of progressive hands-on experience in vehicle diagnostics, maintenance, and complex repairs in a dealership, fleet, or heavy-duty service environment.
• ASE Master Technician certification or equivalent preferred.

Responsibilities

• Ensure consistent growth and profitability of the Service Department through effective operations management, expense control, and customer satisfaction.
• Ensure full compliance with International and vendor policies, including warranty guidelines, procedures, and reporting requirements.
• Review and approve all Service Department outside purchases charged to either the department or customer repair orders.
• Analyze monthly warranty performance statements on ISIS and review weekly charge backs with the Warranty Administrator to identify and resolve discrepancies.
• Monitor warranty debits over 60 days and open repair orders over 30 days to ensure timely closure and payment.
• Remain informed on all warranty policies, OEM procedures, and product updates to maintain departmental efficiency and compliance.
• Coordinate and ensure completion of manufacturer and vendor training programs for technicians and service personnel.
• Oversee the procurement of required tools and equipment to maintain operational readiness and compliance with OEM standards.
• Hold regular staff and technician meetings to address performance, policy updates, and departmental goals.
• Proactively seek out and secure new service business to expand customer base and increase department revenue.

Skills

Leadership

Wiring diagrams

Repair management

Education

High school diploma or GED

Advanced vocational/technical training preferred

Job description

North Central International in Rochester, MN, is seeking a Service Manager to lead the dealership’s service department. The role focuses on staffing, training, and delivering quality workmanship while controlling costs and ensuring customer satisfaction.

You will enforce warranty guidelines, review outside purchases, monitor performance metrics, and coordinate training programs with OEMs. The position requires independent leadership, ability to work overtime, and a strong commitment to safety.