Service Operations Lead

Champion Homes; Supply (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Champion Homes Center of Supply, NC is seeking a motivated professional to service award-winning floor plans placed on new home site developments. You will coordinate activities involved in handling service orders and customer service to ensure timely, quality work.

Responsibilities include recommending corrective actions for customer complaints and expediting workflows while maintaining strong relationships with customers and internal teams. Background checks are standard in this role.

Qualifications

• Exceptional customer service, relationship building and interpersonal skills.
• Excellent analytical, planning and scheduling ability.
• Ability to address customer and internal concerns efficiently.
• Strong written and verbal communication skills.
• Strong interpersonal skills for effective teamwork and managing duties.
• Strong multitasking capabilities and integrity in operations.

Responsibilities

• Recommends corrective services to address customer complaints.
• Answers questions about service.
• Determines work procedures, prepares schedules and expedites workflow.
• Issues written and oral instructions for the Service Department.
• Ensures vendor parts and retailer labor recovery per policy.
• Reviews contractor bills to ensure charges match work performed.

Skills

Customer service

Analytical thinking

Planning & scheduling

Communication skills

Teamwork

multitasking

Job description

Champion Homes Center of Supply, NC is seeking a motivated professional to service award-winning floor plans placed on new home site developments. You will coordinate activities involved in handling service orders and customer service to ensure timely, quality work.

Responsibilities include recommending corrective actions for customer complaints and expediting workflows while maintaining strong relationships with customers and internal teams. Background checks are standard in this role.