Service Operations Manager – Home Building

championhomes; Supply (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Champion Homes Center of Supply, NC is seeking a professional, motivated candidate to service our award-winning floor plans placed on new home site developments, coordinating activities for service orders and customer service.

You will recommend corrective services, answer questions about service, determine work procedures and schedules, and issue instructions for the Service Department, ensuring vendor parts and retailer labor are recovered as outlined.

Qualifications

• Exceptional customer service, relationship building, and interpersonal skills.
• Excellent analytical, planning, and scheduling ability.
• The ability to address customer and internal concerns efficiently.
• Strong communication skills both written and verbal.
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively.
• Strong multitasking capabilities.
• A commitment to integrity, ethical and economical practices, and Champion's Operating Principles.

Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in "Champion Supplier and Retailer Recovery".
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Skills

Customer service

Analytical skills

Communication

Teamwork

Multitasking

Integrity

Job description

Champion Homes Center of Supply, NC is seeking a professional, motivated candidate to service our award-winning floor plans placed on new home site developments, coordinating activities for service orders and customer service.

You will recommend corrective services, answer questions about service, determine work procedures and schedules, and issue instructions for the Service Department, ensuring vendor parts and retailer labor are recovered as outlined.