Guest Experience Coordinator (Service Drive Greeter & Porter)

Acura Of Salem; Salem (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

401k/Retirement

Employee Discounts

Job summary

Skyline Ford in Salem, Oregon is seeking a Guest Experience Coordinator to be the first point of contact for customers. You will welcome guests, manage the service drive flow, and assist with vehicle movement and dealership operations to ensure a calm, organized experience from arrival to departure.

Ideal candidates are customer-oriented, energetic, and able to communicate clearly with customers and team members.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to confidently communicate with customers and team members.
• Maintain composure and organization in a busy service environment.
• Take initiative and stay proactive in assisting customers and staff.

Responsibilities

• Greet customers warmly and guide them as they arrive.
• Direct the flow of the service drive to ensure smooth operations.
• Move, park, fuel, and retrieve customer vehicles safely.
• Support advisors and technicians to keep service flowing efficiently.
• Maintain a clean, organized dealership area and assist with shuttle duties.

Skills

Customer service

Communication

People skills

Calm under pressure

Initiative

Positive energy

Driver's license

Education

High school diploma or equivalent

Job description

Guest Experience Coordinator (Service Drive Greeter & Porter)

Skyline Ford | Salem, Oregon

More Than a Porter. You're the First Impression.

At Skyline Ford, this isn't "just a porter" position.

The Guest Experience Coordinator is the air traffic controller of our service department - balancing customer experience, vehicle flow, and communication so our advisors and technicians can deliver exceptional service.

You'll be the first person customers meet, helping them feel welcomed, directing the flow of the service drive, and creating a calm, organized experience from the moment they arrive.

If you have a great personality, enjoy talking with people, and thrive in a fast-paced environment, we want to meet you.

What You'll Do

• Welcome every customer with energy and professionalism.
• Manage the flow of the service drive so every guest feels acknowledged.
• Safely move, stage, park, fuel, and retrieve customer vehicles.
• Support advisors and technicians to keep operations running efficiently.
• Help maintain a clean, organized, and professional dealership.
• Assist with customer shuttles, vendor trips, and miscellaneous dealership support.
• Look for opportunities to help - without waiting to be asked.

We're Looking For Someone Who...

• Loves working with people.
• Has exceptional customer service skills.
• Can confidently communicate with anyone.
• Stays calm and organized under pressure.
• Takes initiative and enjoys staying busy.
• Brings positive energy to the team every day.
• Has a valid driver's license and can drive both automatic and manual transmission vehicles.

Why Skyline Ford?

We're looking for someone who can create an outstanding first impression while helping keep one of the busiest service departments in the area running smoothly.

We'll provide the training and support.

You bring the personality, work ethic, and energy.

If you're the kind of person who naturally makes people feel welcome and enjoys keeping things organized, we'd love to meet you. Apply today!

Minimum Qualifications

• Able to work flexible schedules
• Able to drive manual transmission vehicles
• Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
• High school diploma or equivalent
• Reliable transportation to and from work
• Valid driver's license and clean driving record

Benefit Package

• Paid Time Off: Paid Time Off after 90 days employment. PTO increases at 3rd and 5th year anniversaries.
• Health Coverage: Medical, Vision, and Dental coverage. Eligible first of the month after 60 days of service. Medical plans include HMO, PPO, and HDHP plan options!
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Accounts: Health Savings Account benefit includes monthly employer contributions!
• Group Life Insurance: Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
• 7 Paid Holidays
• Additional Benefits: Voluntary Life Insurance, Legal Shield, AFLAC and more.
• 401k Retirement Program: Includes employer contributions as well as pre-tax and Roth after-tax investment options. Eligible first of the month after 60 days of service.
• Employee Discounts: Enjoy employee discounts in parts, sales, and service.